Unlimited Calling Plans Starting @ INR 1999/agent/month

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Plans designed for Startups, SMBs and Enterprises

Free Plan

Free account with some limitations

0

/agent/month


  • 50 Free Calling Minutes
  • 1 System Landline Number
  • Call Recording
  • Office time Schedule
  • Normal Call Analytics
  • Direct Agent Login Function
  • Normal Call Routing

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Starter Plan

Simple Package based Pay Per Use Model

1,299

/month


  • 1,200 Free Calling Minutes
  • 1 Virtual Mobile Number
  • Call Recording & Multi-Language
  • Office time Schedule
  • Advance Call Analytics
  • Direct Agent Login Function
  • Calling Rate: Rs 1 per Min

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Virtual Number Plan

Helps Businesses to track Every Business Call

1,999

/agent/month


  • Unlimited Calling Minutes
  • 1 Virtual Mobile Number
  • Call Recording & Multi-Language
  • Office time Schedule
  • Advance Call Analytics
  • Direct Agent Login Function
  • Advance Call Routing

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Toll-Free Number Plan

Enable your Customer to reach with Call Free

1,999

/month


  • 2,000 Free Calling Minutes
  • 1 Toll-Free Number
  • Call Recording & Multi-Language
  • Office time Schedule
  • Advance Call Analytics
  • Direct Agent Login Function
  • Calling Rate: Rs 1.2 per Min

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CCaaS - Premium

For Small Call Center setup

3,999

/month


  • 4,000 Free Calling Minutes
  • 1 Virtual Mobile Number
  • Extension based In-Call Transfer
  • Advance Click to Call Function
  • Agent Shift wise Schedule
  • Mini Lead CRM
  • Calling Rate: Rs 0.60 per Min

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CCaaS - Premium Plus

For Enterprise Call Center Setup

15,999

/month


  • 15,000 Free Calling Minutes
  • 1 Virtual Mobile Number
  • Including CCaaS- Basic Features
  • Extension based Agent & Call Group Transfer
  • Member Break Module
  • Predictive Auto Dialer
  • Calling Rate: Rs 0.45 per Min

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Our Plans & Features

A global range of features to match your business requirements

Description Starter Plan - Virtual Number CCaaS- Premium- 3,999/Month CCaaS- Premium Plus- 15,999/Month
Account Details
Virtual Number 1 1 1
Toll-free option
Call Group 10 30 Unlimited
Agents Per Call Group 10 30 Unlimited
Call Recording 3 Months Unlimited Unlimited
Max Agents 100 100 Unlimited
Dedicated PRI/SIP Line N/A N/A 1
Optional Resource Cost
Per Additional Account Licence 300INR 1000INR
Extra Call/Minute Cost 1 INR 60 Paisa 45 Paisa
SMS Notification 18 Paisa 15 Paisa 13 Paisa
Extra VM Number ( fixed ) 299 INR 299 INR 299 INR
Extra System Landline Number ( fixed ) 100 INR 100 INR 100 INR
Per Additional Agent Cost 100 INR 100 INR 100 INR
Per Additional Call Group Cost 200 INR 200 INR 200 INR
Webhook Integration 10 Paisa 0 INR
Call Flow Features
 IVR Journey
Advance Call Routing
Call Recording
Voice Mail
 Custom Greeting & Music on Hold
Hold key
Multi- language IVR
Multi- Level IVR
After Call SMS
Call Queue Voice Prompt Standard Custom Custom
Call Black List Option Manual-Single Upload Bulk upload Bulk upload
IVR Features
Time Schedule - After Office Hours
Time Schedule - Holidays
Sticky Member option Normal/Advance Normal/Advance Multi-IVR Sticky
Custom SMS Template
Custom Voice Template
Custom Sender ID
Mini Lead CRM
Notification Control Centre
Live Call Popup
3rd Party SMS API Integration
Call Routings
Inbound- Roundrobin/Sequential/Random Routing
Outbound - Direct Call-Back Configuration
Outbound- Manual Desk-Click
Outbound- DID Call back Functionality
Outbound- Bulk Voice Broadcast
Outbound- Bulk Voice Broadcast with Live Lead Capture
Outbound- Bulk Voice Broadcast with Live Lead Capture
Outbound- Voice Auto Survey/Feedback
Outbound- Predictive Auto Dialor
Data Security Features
 Security Question login
 IP Based Restricted login
 OTP Based login
 Platform Activity History
Integration
 Google Sheet Integration
 API Access Limited Access Full Access Full Access
 CRM Integration
 Zoho-Integration
Webhook Access No 30,000 Unlimited
Cloud Reporting Features
Region ( ( Telco ) Wise Report
Daily Email Report
Daily SMS Report
Detailed Custom Call Report
Admin Panel Access
 Team Head Panel Access
 Team Member Panel Access
 Real Time Reporting
Sales & Admin Analytic Dashboard
Caller Wise Call trail History
Call Filter
Live Call Tracking by Admin & Agent
Unique Call count
Back-Track Call History
Call Wise credit Report
Agent Management Features
Super Admin Control
Agent Break Module
Agent Analysis Module
Agent wise Auto Shift Schedule
Call Control Authority access to Agent
Extension Based Online Call Transfer Facility
Live Work Login hrs & Break Duration Countdown
Direct Connect with Agent Extension
Direct Connect with Call Group Extension
Direct Connect with Call Group Extension
Agent Level - Caller No. Masking
Account Level- Caller No. Masking
Other Features
 Account manager LEVEL 1 LEVEL 2 LEVEL 2
 Custom agreement & SLA N/A N/A

Note: 'Starter-Virtual Number' Plan features are equal to 'Starter-Unlimited' Plan & "Starter-Toll-Free Plan"

Frequently Asked Question

All the answers to your questions

What is Desk Phone

A Desk Phone is a virtual number that will configure with Desk TALK IVR application that helps customers to map Departments or employees on Cloud IVR using extensions.

What is Call coins Minutes?

Call coins minutes are calling minutes which will be use to divert your incoming calls from callerdesk application to your company representatives. One call coin is equal to 1 minute calling duration.

What is sms coins?

SMS coins are auto reply SMS which will be used for sending auto reply SMS to caller as well as your company representatives after disconnection of every incoming call.

What happen when calling minutes finish before assigned time?

You can still see all details and reports like the same before account is in active mode but to use our services further, You need to re-activate the plan after making a payment.

What If my plan validity expires?

After your Plan validity expiry date, You will no longer use the balance remaining in your account, which also means that your services will be suspended.

How can I gets the Invoices?

A invoices will be dispatched by us only through our CallerDesk email id to your registered primary email address which was previously registered while creating your callerdesk account.

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