Plans designed for Startups, SMBs and Enterprises
₹16,000
/Year
IVR Number
- 15,000 Free Calling Minutes
- 1 Virtual Mobile Number
- Office time Schedule
- Advance Call Analytics
- Sticky Members
- Key Based feedback
- Call Recording & Multi-Language
- 100 Member Addition & Dept.
₹24,000
/Year
Toll-free Number
- 24,000 Free Calling Minutes
- 1 Toll-Free Number
- Office time Schedule
- Advance Call Analytics
- Sticky Members
- Call Recording & Multi-Language
- For Extra Usage: 1 INR/Minute/Channel
- 100 Member Addition & Dept.
Note: For Outgoing call, 2 channels will be consumed
VIRTUAL NUMBER- CALLING ADDON PACKS
Minute Addon Pack | Quantity | Price/Calling Minute | Pack Amount |
---|---|---|---|
Addon-5k | 5,000 | 0.75 Paisa | 3750 INR |
Addon-10k | 10,000 | 0.60 Paisa | 6000 INR |
Addon-25k | 25,000 | 0.50 Paisa | 12500 INR |
Addon-50k | 50,000 | 0.45 Paisa | 22500 INR |
Addon-100k | 1,00,000 | 0.40 Paisa | 40000 INR |
₹999
/agent/month ( Billed Yearly )
Mini Cloud Call Center
- Unlimited calls
- 1 Virtual Mobile Number
- Office time Schedule
- Advance Call Analytics
- Multi-Level IVR
- Call Recording & Multi-Language
Connect with us
Premium Cloud Call Center
- Voice Auto Dialer
- 30 Agents Login combo
- Member Break Module
- Extension based Agent & Call Group Transfer
- Unlimited Calls
- 30 Channels ( Dedicated PRI/SIP Line )
Note: For Outgoing call, 2 channels will be consumed
Special Addon Pack:Get Voice Auto Dialer functionality only in 999/- INR Month With "Mini-Cloud Call Center" Plan.
Our Plans & Features
A global range of features to match your business requirements
Description | Startups- Standard IVR | Mini Call Center | CCaaS Premium Call Center |
---|---|---|---|
Account Details | |||
Virtual Number | 1 | 1 | 1 |
Toll-free option | |||
Call Recording | 1 Year | Unlimited | Unlimited |
Optional Resource Cost | |||
SMS Notification | 15 Paisa | 15 Paisa | 15 Paisa |
Extra VM Number ( fixed ) | 299 INR | 299 INR | 299 INR |
Extra System Landline Number ( fixed ) | 100 INR | 100 INR | 100 INR |
Webhook Integration | 10 Paisa | 0 INR | |
Call Flow Features | |||
IVR Journey | |||
Advance Call Routing | |||
Call Recording | |||
Voice Mail | |||
Custom Greeting & Music on Hold | |||
Hold key | |||
Multi- language IVR | |||
Multi- Level IVR | |||
After Call SMS | |||
Call Queue Voice Prompt | Standard | Custom | Custom |
Call Black List Option | Manual-Single Upload | Bulk upload | Bulk upload |
IVR Features | |||
Time Schedule - After Office Hours | |||
Time Schedule - Holidays | |||
Sticky Member option | Normal/Advance | Normal/Advance | Multi-IVR Sticky |
Custom SMS Template | |||
Custom Voice Template | |||
Custom Sender ID | |||
Custom Tag | |||
Contact Upload | 50000 Contacts | 2 Lakh Contacts | 5 Lakh Contacts |
Mini Lead CRM | |||
Notification Control Centre | |||
Live Call Popup | |||
3rd Party SMS API Integration | |||
Call Routings | |||
Inbound- Roundrobin/Sequential/Random Routing | |||
Outbound - Direct Call-Back Configuration | |||
Outbound- Manual Desk-Click | |||
Outbound- DID Call back Functionality | |||
Outbound- Bulk Voice Broadcast | |||
Outbound- Bulk Voice Broadcast with Live Lead Capture | |||
Outbound- Voice Auto Survey/Feedback | |||
Outbound- Predictive Auto Dialor | |||
Data Security Features | |||
Security Question login | |||
IP Based Restricted login | |||
OTP Based login | |||
Platform Activity History | |||
Integration | |||
Google Sheet Integration | |||
API Access | Limited Access | Full Access | Full Access |
CRM Integration | |||
Zoho, Leadsquared, Hubspot Integration | |||
Webhook Access | No | 30,000 | Unlimited |
Cloud Reporting Features | |||
Region ( ( Telco ) Wise Report | |||
Daily Email Report | |||
Daily SMS Report | |||
Detailed Custom Call Report | |||
Admin Panel Access | |||
Team Head Panel Access | |||
Team Member Panel Access | |||
Real Time Reporting | |||
Sales & Admin Analytic Dashboard | |||
Caller Wise Call trail History | |||
Call Filter | |||
Live Call Tracking by Admin & Agent | |||
Unique Call count | |||
Back-Track Call History | |||
Call Wise credit Report | |||
Agent Management Features | |||
Super Admin Control | |||
Agent Break Module | |||
Agent Analysis Module | |||
Agent wise Auto Shift Schedule | |||
Call Control Authority access to Agent | |||
Extension Based Online Call Transfer Facility | |||
Live Work Login hrs & Break Duration Countdown | |||
Direct Connect with Agent Extension | |||
Direct Connect with Call Group Extension | |||
Agent Level - Caller No. Masking | |||
Account Level- Caller No. Masking | |||
Other Features | |||
Account manager | LEVEL 1 | LEVEL 2 | LEVEL 2 |
Custom agreement & SLA | N/A | N/A |
Note: 'Startups- Standard IVR' Plan features are equal to "Starter-Toll-Free Plan"
Do You Have Multiple Accounts !
5% OFF
5 Accounts
10% OFF
10+ Accounts
15% OFF
15+ Accounts
20% OFF
20+ Accounts
Frequently Asked Question
All the answers to your questions
What is Desk Phone
A Desk Phone is a virtual number that will configure with Desk TALK IVR application that helps customers to map Departments or employees on Cloud IVR using extensions.
What is Call coins Minutes?
Call coins minutes are calling minutes which will be use to divert your incoming calls from callerdesk application to your company representatives. One call coin is equal to 1 minute calling duration.
What is sms coins?
SMS coins are auto reply SMS which will be used for sending auto reply SMS to caller as well as your company representatives after disconnection of every incoming call.
What happen when calling minutes finish before assigned time?
You can still see all details and reports like the same before account is in active mode but to use our services further, You need to re-activate the plan after making a payment.
What If my plan validity expires?
After your Plan validity expiry date, You will no longer use the balance remaining in your account, which also means that your services will be suspended.
How can I gets the Invoices?
A invoices will be dispatched by us only through our CallerDesk email id to your registered primary email address which was previously registered while creating your callerdesk account.
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