It shows how satisfied your customers are after interacting with your support team.
Happy customers stay longer CSAT helps track service quality, customer happiness, and trust.
Ask one simple question: “How satisfied are you with our service?” Customers rate from 1 to 5 or 1 to 10.
75% to 85% is considered good Scores above 90% show excellent customer satisfaction.
– Train agents regularly – Reduce wait time – Improve first-call resolution – Follow up with customer
CSAT = Satisfaction NPS = Loyalty CES = Effort CSAT captures real-time customer experience and is simple to track.
Use CSAT to: – Set team benchmark – Reward high performer – Identify service gap
Get instant feedback and boost agent performance. Better service starts here.