{"id":3117,"date":"2025-03-27T07:00:00","date_gmt":"2025-03-27T01:30:00","guid":{"rendered":"https:\/\/callerdesk.io\/blog\/?post_type=web-story&#038;p=3117"},"modified":"2025-04-09T13:18:13","modified_gmt":"2025-04-09T07:48:13","slug":"what-is-csat-in-call-center","status":"publish","type":"web-story","link":"https:\/\/callerdesk.io\/blog\/web-stories\/what-is-csat-in-call-center\/","title":{"rendered":"What is CSAT in Call Center?"},"content":{"rendered":"<p><html amp=\"\" lang=\"en\"><head><meta charSet=\"utf-8\"\/><meta name=\"viewport\" content=\"width=device-width,minimum-scale=1,initial-scale=1\"\/><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0.js\"><\/script><script async=\"\" src=\"https:\/\/cdn.ampproject.org\/v0\/amp-story-1.0.js\" custom-element=\"amp-story\"><\/script><link href=\"https:\/\/fonts.googleapis.com\/css2?display=swap&amp;family=Poppins%3Awght%40400%3B700\" rel=\"stylesheet\"\/><link 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poster-portrait-src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/cropped-What-is-CSAT-in-Call-Center-1-scaled-1.jpg\"><amp-story-page id=\"4a83be6d-7ead-492b-aa4f-c772d72f2b62\" auto-advance-after=\"7s\"><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#d1ab6d\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-57dd20df-28bb-4b73-a9a5-d7dfa87ed45d\">\n<div style=\"position:absolute;width:100%;height:100.27855%;left:0%;top:-0.13928%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-scaled.jpg\" alt=\"What is CSAT in Call Center\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-2496x4449.jpg 2496w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-1664x2966.jpg 1664w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-scaled.jpg 1436w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-1248x2225.jpg 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-1149x2048.jpg 1149w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-862x1536.jpg 862w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-832x1483.jpg 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-800x1426.jpg 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-768x1369.jpg 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-574x1024.jpg 574w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-400x713.jpg 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-168x300.jpg 168w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/What-is-CSAT-in-Call-Center-150x267.jpg 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:83.98058%;width:100%;height:16.01942%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-28a20b6f-c827-4280-a894-dcc9ff5b8f4e\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:85.27508%;width:76.69903%;height:13.59223%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 2.380952380952381% 2.380952380952381% 2.380952380952381% 2.380952380952381%\" id=\"el-821a5749-8bc8-448d-90a3-8cded59697a4\">\n<h2 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.485437em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">What is CSAT in Call Center?<\/span><\/span><\/h2>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"6edad559-b316-4c49-af41-b79d4822e7f7\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-f83959b5-abc5-47aa-abeb-ebac61efa5c9 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(24.87263103922642%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#3a3834\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-f83959b5-abc5-47aa-abeb-ebac61efa5c9\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-ead036f8-35fb-4a20-aeec-e9cc25af1e74\">\n<div style=\"position:absolute;width:142.22222%;height:100%;left:-0.10756%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT.jpg\" alt=\"Customer Satisfaction Score (CSAT)\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT.jpg 1600w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-1248x1560.jpg 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-1229x1536.jpg 1229w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-832x1040.jpg 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-819x1024.jpg 819w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-800x1000.jpg 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-768x960.jpg 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-400x500.jpg 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-240x300.jpg 240w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Customer-Satisfaction-Score-CSAT-150x188.jpg 150w\" sizes=\"(min-width: 1024px) 64vh, 142vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:72.49191%;width:100%;height:27.50809%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-afee596e-6a1d-4ec7-a8e4-813892bcaa71\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:74.43366%;width:76.69903%;height:10.5178%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 3.076923076923077% 3.076923076923077% 3.076923076923077% 3.076923076923077%\" id=\"el-73eec7a6-e300-4202-a894-e86521a925bc\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.372168em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">Customer Satisfaction Score (CSAT)<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:86.24595%;width:81.5534%;height:12.29773%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5952380952380952% 0.5952380952380952% 0.5952380952380952% 0.5952380952380952% \/ 2.631578947368421% 2.631578947368421% 2.631578947368421% 2.631578947368421%\" id=\"el-bfd2b436-7aa4-48ed-af30-671c74f4bc72\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.291262em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span>It shows how satisfied your customers are after interacting with your support team.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"ef459ca5-bea0-41c1-b5b5-3d11ef5d52d3\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-90c6a420-3424-477a-83a8-2d2c17fded6c [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(-1.0658141036401503e-14%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#dbd7d8\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-90c6a420-3424-477a-83a8-2d2c17fded6c\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-4432caa0-7164-4343-aaec-facd8d42bf5f\">\n<div style=\"position:absolute;width:118.54167%;height:100%;left:-9.27083%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--scaled.jpg\" alt=\"Why CSAT Matters\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--2496x3744.jpg 2496w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--scaled.jpg 1707w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--1664x2496.jpg 1664w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--1365x2048.jpg 1365w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--1248x1872.jpg 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--1024x1536.jpg 1024w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--832x1248.jpg 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--800x1200.jpg 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--768x1152.jpg 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--683x1024.jpg 683w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--400x600.jpg 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--200x300.jpg 200w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Why-CSAT-Matters--150x225.jpg 150w\" sizes=\"(min-width: 1024px) 53vh, 119vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:77.99353%;width:100%;height:22.00647%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-aa48681f-f609-4d92-94d3-2610f39c6632\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:80.09709%;width:76.69903%;height:5.17799%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 6.25% 6.25% 6.25% 6.25%\" id=\"el-d24ec156-824f-4a81-8ba3-8bee01373b7f\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.372168em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">Why CSAT Matters&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:86.24595%;width:81.5534%;height:12.29773%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5952380952380952% 0.5952380952380952% 0.5952380952380952% 0.5952380952380952% \/ 2.631578947368421% 2.631578947368421% 2.631578947368421% 2.631578947368421%\" id=\"el-56379295-2f2f-4bc4-8bd0-1995b88e50d5\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.291262em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">Happy customers stay longer<\/span><br \/>\nCSAT helps track service quality, customer happiness, and trust.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"44a0234c-dd91-4b2b-bc16-6e52e286e479\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-e419de47-5d8e-4acc-a8b6-c9065b5b582b [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(0%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#ccb4a5\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-e419de47-5d8e-4acc-a8b6-c9065b5b582b\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-b721db59-67d8-430d-8b9c-7086e8b6b83a\">\n<div style=\"position:absolute;width:118.51852%;height:100%;left:-9.25926%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured.png\" alt=\"How is CSAT Measured\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured.png 4160w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-2496x3744.png 2496w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-1664x2496.png 1664w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-1365x2048.png 1365w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-1248x1872.png 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-1024x1536.png 1024w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-832x1248.png 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-800x1200.png 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-768x1152.png 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-683x1024.png 683w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-400x600.png 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-200x300.png 200w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-is-CSAT-Measured-150x225.png 150w\" sizes=\"(min-width: 1024px) 53vh, 119vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:73.94822%;width:100%;height:26.05178%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-3fd5e202-5da3-46bb-9a08-73eaf25d4a75\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:75.88997%;width:76.69903%;height:5.17799%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 6.25% 6.25% 6.25% 6.25%\" id=\"el-02d3edb5-b3bb-4e6d-a4e7-53a5b7b31e4b\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.372168em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">How is CSAT Measured?&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:82.52427%;width:81.5534%;height:16.18123%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5952380952380952% 0.5952380952380952% 0.5952380952380952% 0.5952380952380952% \/ 2% 2% 2% 2%\" id=\"el-8cf46fc9-df6c-48e2-846e-df7e51bb144f\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.291262em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span>Ask one simple question:<br \/>\n\u201cHow satisfied are you with our service?\u201d<br \/>\nCustomers rate from 1 to 5 or 1 to 10.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"0c7f679e-988f-4493-a805-41c01330a241\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-a7310315-8ea1-4e6e-a134-1e5421cff65d [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(0%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#a8bf45\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-a7310315-8ea1-4e6e-a134-1e5421cff65d\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-99e767a2-642d-42e1-82a7-8262eed66ea2\">\n<div style=\"position:absolute;width:128.47222%;height:100%;left:-14.23611%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-scaled.jpg\" alt=\"What\u2019s a Good CSAT Score\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-2496x3453.jpg 2496w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-scaled.jpg 1850w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-1664x2302.jpg 1664w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-1480x2048.jpg 1480w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-1248x1727.jpg 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-1110x1536.jpg 1110w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-832x1151.jpg 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-800x1107.jpg 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-768x1063.jpg 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-740x1024.jpg 740w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-400x553.jpg 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-217x300.jpg 217w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Whats-a-Good-CSAT-Score-1-150x208.jpg 150w\" sizes=\"(min-width: 1024px) 58vh, 129vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:72.49191%;width:100%;height:27.50809%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-f49b83dc-92e8-4eaf-a26d-c1e2e89fb4ca\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:74.43366%;width:76.69903%;height:10.5178%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 3.076923076923077% 3.076923076923077% 3.076923076923077% 3.076923076923077%\" id=\"el-f1d628e7-c9c2-4a1a-b05d-152164f0f3b4\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.372168em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">What\u2019s a Good CSAT Score?<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:86.40777%;width:81.5534%;height:12.29773%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5952380952380952% 0.5952380952380952% 0.5952380952380952% 0.5952380952380952% \/ 2.631578947368421% 2.631578947368421% 2.631578947368421% 2.631578947368421%\" id=\"el-2d545119-268c-4e6c-a95e-49831f52b8b8\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.291262em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">75% to 85% is considered good<\/span><br \/>\nScores above 90% show excellent customer satisfaction.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"691ec24d-5bb4-4e87-b478-fdaa0c5a81ae\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-8e8ea1bb-4c19-4916-919b-6c47ace778b9 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(0%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#d5d3ce\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-8e8ea1bb-4c19-4916-919b-6c47ace778b9\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-84888a7c-09c6-4c24-aa3c-f1938a3a7009\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--scaled.jpg\" alt=\"How to Improve CSAT\u00a0\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--1664x2958.jpg 1664w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--scaled.jpg 1440w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--1248x2219.jpg 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--1152x2048.jpg 1152w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--864x1536.jpg 864w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--832x1479.jpg 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--800x1422.jpg 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--768x1365.jpg 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--576x1024.jpg 576w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--400x711.jpg 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--169x300.jpg 169w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/How-to-Improve-CSAT--150x267.jpg 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:72.49191%;width:100%;height:27.50809%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-98b523ee-ab1c-4a03-b7fb-a12197a65464\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:74.91909%;width:76.69903%;height:5.17799%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 6.25% 6.25% 6.25% 6.25%\" id=\"el-850e6d96-9e97-4dbc-a234-18e06dbb1244\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.372168em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">How to Improve CSAT&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:81.87702%;width:81.5534%;height:16.34304%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5952380952380952% 0.5952380952380952% 0.5952380952380952% 0.5952380952380952% \/ 1.9801980198019802% 1.9801980198019802% 1.9801980198019802% 1.9801980198019802%\" id=\"el-dda0938f-c418-4ac8-a43b-8ca6edc64e20\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.291262em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">\u2013<\/span> Train agents regularly<br \/>\n<span style=\"font-weight: 700\">\u2013 <\/span>Reduce wait time<br \/>\n<span style=\"font-weight: 700\">\u2013<\/span> Improve first-call resolution<br \/>\n<span style=\"font-weight: 700\">\u2013 <\/span>Follow up with customer<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"00be856a-caec-4195-ba2b-382df10be5e0\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-03001b6a-c51c-4048-8c78-84b0b99a0c53 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(0%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#fbfbfb\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-03001b6a-c51c-4048-8c78-84b0b99a0c53\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-d3ed2309-50ab-4288-93f5-5fd40dda0c0f\">\n<div style=\"position:absolute;width:127.00445%;height:100%;left:-13.50222%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT.png\" alt=\"CSAT vs Other Metrics\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT.png 3572w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-2496x3494.png 2496w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-1664x2329.png 1664w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-1463x2048.png 1463w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-1248x1747.png 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-1097x1536.png 1097w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-832x1165.png 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-800x1120.png 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-768x1075.png 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-732x1024.png 732w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-400x560.png 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-214x300.png 214w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/CSAT-150x210.png 150w\" sizes=\"(min-width: 1024px) 57vh, 127vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.3) 100%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.3) 100%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:70.06472%;width:100%;height:29.93528%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-9051de0a-7dde-403b-8a0a-2782acfd2c24\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:71.68285%;width:76.69903%;height:5.17799%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 6.25% 6.25% 6.25% 6.25%\" id=\"el-a73bbf60-52bf-4256-8136-ac567c5de71a\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.372168em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">CSAT vs Other Metrics&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:78.15534%;width:81.5534%;height:20.55016%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5952380952380952% 0.5952380952380952% 0.5952380952380952% 0.5952380952380952% \/ 1.574803149606299% 1.574803149606299% 1.574803149606299% 1.574803149606299%\" id=\"el-eb20883b-392f-4f9b-9d13-7a2e380f7ede\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.291262em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">CSAT<\/span> = Satisfaction<br \/>\n<span style=\"font-weight: 700\">NPS<\/span> = Loyalty<br \/>\n<span style=\"font-weight: 700\">CES<\/span> = Effort<br \/>\nCSAT captures real-time customer experience and is simple to track.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"18514627-4890-4657-80d7-c830795caf8e\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-d5bed453-ad07-4ddb-b8ce-9078d5275070 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(0%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#c7c9c6\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-d5bed453-ad07-4ddb-b8ce-9078d5275070\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-59a824fc-5286-44ce-afd1-9e84c86c6995\">\n<div style=\"position:absolute;width:100%;height:100%;left:0%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-scaled.jpg\" alt=\"Set Standards with CSAT\u00a0\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-1664x2958.jpg 1664w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-scaled.jpg 1440w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-1248x2219.jpg 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-1152x2048.jpg 1152w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-864x1536.jpg 864w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-832x1479.jpg 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-800x1422.jpg 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-768x1365.jpg 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-576x1024.jpg 576w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-400x711.jpg 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-169x300.jpg 169w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Set-Standards-with-CSAT-150x267.jpg 150w\" sizes=\"(min-width: 1024px) 45vh, 100vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:73.6246%;width:100%;height:26.3754%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-1aeee202-4927-4eca-8988-1a5e1a8da2e7\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:75.88997%;width:76.69903%;height:5.17799%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.6329113924050633% 0.6329113924050633% 0.6329113924050633% 0.6329113924050633% \/ 6.25% 6.25% 6.25% 6.25%\" id=\"el-f34972e9-ce37-4821-9630-76a0382b4a0d\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.372168em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">Set Standards with CSAT&nbsp;<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:82.03883%;width:81.5534%;height:16.34304%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5952380952380952% 0.5952380952380952% 0.5952380952380952% 0.5952380952380952% \/ 1.9801980198019802% 1.9801980198019802% 1.9801980198019802% 1.9801980198019802%\" id=\"el-96727761-1744-4ba1-8c0e-818293758ed2\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.291262em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span>Use CSAT to:<br \/>\n\u2013 Set team benchmark<br \/>\n\u2013 Reward high performer<br \/>\n\u2013 Identify service gap<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><amp-story-page id=\"757f245d-1c89-49cf-b465-ad0b1d414b2c\" auto-advance-after=\"7s\"><amp-story-animation layout=\"nodisplay\" trigger=\"visibility\"><script type=\"application\/json\">[{\"selector\":\"#anim-b27e60e7-fd8c-4213-9448-b9390f7281a6 [data-leaf-element=\\\"true\\\"]\",\"keyframes\":{\"transform\":[\"translate(1.1013412404281553e-13%, 0%) scale(1.5)\",\"translate(0%, 0%) scale(1)\"]},\"delay\":0,\"duration\":2000,\"easing\":\"cubic-bezier(.3,0,.55,1)\",\"fill\":\"forwards\"}]<\/script><\/amp-story-animation><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\" style=\"background-color:#3e393b\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:-9.25926%;width:100%;height:118.51852%;opacity:1\">\n<div id=\"anim-b27e60e7-fd8c-4213-9448-b9390f7281a6\" class=\"animation-wrapper\" style=\"width:100%;height:100%;display:block;position:absolute;top:0;left:0\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-e1995af8-0f90-42a4-bea1-c4b4d4c957bd\">\n<div style=\"position:absolute;width:101.49254%;height:100%;left:-0.74627%;top:0%\" data-leaf-element=\"true\"><amp-img layout=\"fill\" src=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk.png\" alt=\"Track CSAT with CallerDesk\" srcSet=\"https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk.png 2448w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-1664x2915.png 1664w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-1248x2186.png 1248w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-1169x2048.png 1169w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-877x1536.png 877w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-832x1457.png 832w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-800x1401.png 800w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-768x1345.png 768w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-585x1024.png 585w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-400x701.png 400w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-171x300.png 171w,https:\/\/callerdesk.io\/blog\/wp-content\/uploads\/2025\/03\/Track-CSAT-with-CallerDesk-150x263.png 150w\" sizes=\"(min-width: 1024px) 46vh, 102vw\" disable-inline-width=\"true\"><\/amp-img><\/div>\n<div class=\"element-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.3) 100%)\"><\/div>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"page-background-overlay-area\" style=\"background-image:linear-gradient(0.5turn, rgba(0,0,0,0) 0%, rgba(0,0,0,0.3) 100%)\"><\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><amp-story-grid-layer template=\"vertical\" aspect-ratio=\"412:618\" class=\"grid-layer\"><\/p>\n<div class=\"page-fullbleed-area\">\n<div class=\"page-safe-area\">\n<div style=\"position:absolute;pointer-events:none;left:0;top:77.83172%;width:100%;height:22.16828%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0\" class=\"mask\" id=\"el-8b3c0e1c-9d22-42d9-972a-dfff1e070e94\">\n<div class=\"fill\" style=\"background-color:#fff;will-change:transform\"><\/div>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.40777%;top:79.61165%;width:81.79612%;height:5.17799%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5934718100890208% 0.5934718100890208% 0.5934718100890208% 0.5934718100890208% \/ 6.25% 6.25% 6.25% 6.25%\" id=\"el-05a7bd08-24ba-4897-b8a7-62a26ce1465d\">\n<h3 class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.372168em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span><span style=\"font-weight: 700\">Track CSAT with CallerDesk<\/span><\/span><\/h3>\n<\/div>\n<\/div>\n<div style=\"position:absolute;pointer-events:none;left:11.65049%;top:86.24595%;width:81.5534%;height:12.13592%;opacity:1\">\n<div style=\"pointer-events:initial;width:100%;height:100%;display:block;position:absolute;top:0;left:0;z-index:0;border-radius:0.5952380952380952% 0.5952380952380952% 0.5952380952380952% 0.5952380952380952% \/ 2.666666666666667% 2.666666666666667% 2.666666666666667% 2.666666666666667%\" id=\"el-18b5995d-0913-4bd3-8c14-c5ec92016571\">\n<p class=\"fill text-wrapper\" style=\"white-space:pre-line;overflow-wrap:break-word;word-break:break-word;margin:0% 0;font-family:&quot;Poppins&quot;,sans-serif;font-size:0.291262em;line-height:1.4;text-align:left;padding:0;color:#000000\"><span>Get instant feedback and boost agent performance.<br \/>\nBetter service starts here.<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<p><\/amp-story-grid-layer><\/amp-story-page><\/amp-story><\/body><\/html><\/p>\n","protected":false},"excerpt":{"rendered":"Learn how CSAT (Customer Satisfaction Score) helps call centers measure service quality, improve agent performance, and set higher customer experience standards. 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