Imagine opening a bank account, applying for a loan, or completing financial verification without visiting a branch, standing in a queue, or submitting a pile of paperwork.<\/p>\n\n\n\n
You simply sit in front of your phone, join a video call, show your documents, answer a few questions, and you’re done.<\/p>\n\n\n\n
But what exactly happens during that video call? How does the bank verify your identity? What documents do you need to show? And is a video call really enough to complete KYC?<\/p>\n\n\n\n
These questions are important because VCIP has changed the way many financial institutions verify customers remotely<\/strong>.<\/p>\n\n\n\n If you’ve come across the term while completing KYC online, this guide will help you understand what VCIP means, how the process works, what you need before the call, and what happens after your verification is complete.<\/strong><\/p>\n\n\n\n VCIP full form is Video-Based Customer Identification Process.<\/strong> It is a digital KYC method that allows banks and other regulated financial institutions to verify a customer’s identity through a live video interaction<\/strong> instead of asking them to visit a branch.<\/p>\n\n\n\n You may also see VCIP written as V-CIP<\/strong> or hear it called Video KYC<\/strong>.<\/p>\n\n\n\n The idea is simple. In traditional KYC, you visit a branch and meet an employee face-to-face. With VCIP, you complete the same identity verification process through a live video call with an authorised official.<\/p>\n\n\n\n During the call, the official may verify your identity documents, compare your face with the photograph on your ID, confirm that you are physically present, ask you a few questions, capture your photograph, and record the video session.<\/p>\n\n\n\n So, in simple words, VCIP is a remote customer identification process that allows you to complete KYC through a live video call without visiting a bank branch.<\/strong><\/p>\n\n\n\n However, VCIP is more than just a regular video call. It includes specific identity and security checks required under the applicable regulatory framework to make sure the person being verified is genuine.<\/p>\n\n\n\n In short:<\/strong><\/p>\n\n\n\n VCIP = Video-Based Customer Identification Process = KYC verification through a live video interaction.<\/strong><\/p>\n\n\n\n The VCIP process may vary slightly from one organisation to another, but the basic process is usually similar.<\/p>\n\n\n\n You first apply for a service such as:<\/p>\n\n\n\n The organisation then asks you to complete KYC.<\/p>\n\n\n\n Depending on the organisation, you may be given a link or option to start Video KYC.<\/p>\n\n\n\n Before the video verification starts, you may need to provide your consent for the process.<\/p>\n\n\n\n The organisation can then start the video-based identification process.<\/p>\n\n\n\n You connect with an authorised official through a live video session.<\/p>\n\n\n\n This is an important part of VCIP.<\/p>\n\n\n\n It is not simply a matter of uploading a selfie or a pre-recorded video. The verification takes place through a live interaction.<\/p>\n\n\n\n The official may ask you to show the required documents through the camera.<\/p>\n\n\n\n Depending on the organisation and applicable requirements, these can include documents such as:<\/p>\n\n\n\n The official checks whether the information provided during the application matches the documents.<\/p>\n\n\n\n The system and the authorised official verify that the person on the video call is actually the person whose documents are being checked.<\/p>\n\n\n\n Technology can be used for face matching and liveness detection<\/strong>.<\/p>\n\n\n\n Liveness detection helps determine whether a real person is present rather than a photograph, recording, or other attempt to impersonate someone.<\/p>\n\n\n\n VCIP processes can include capturing information such as location, date and time.<\/p>\n\n\n\n The video session is also recorded and stored according to the applicable requirements.<\/p>\n\n\n\n These records help the organisation maintain an audit trail of the verification.<\/p>\n\n\n\n After the video session, the information and verification results are reviewed.<\/p>\n\n\n\n If everything is correct, the organisation can complete the KYC process and proceed with the customer’s application.<\/p>\n\n\n\n So, in simple terms:<\/p>\n\n\n\n Application \u2192 Consent \u2192 Live Video Call \u2192 Document Verification \u2192 Face\/Liveness Check \u2192 Review \u2192 KYC Completion<\/strong><\/p>\n\n\n\n The documents required can vary depending on the organisation and the type of service you are applying for.<\/p>\n\n\n\n However, you may commonly need:<\/p>\n\n\n\n You should also have:<\/p>\n\n\n\n It is better to keep your original documents ready before starting the video call.<\/p>\n\n\n\n VCIP is not simply a regular video meeting.<\/p>\n\n\n\n For regulated entities using V-CIP, the process needs to follow the applicable RBI KYC requirements.<\/p>\n\n\n\n Some important controls include:<\/p>\n\n\n\n Traditional KYC often requires customers to visit a branch or submit physical documents.<\/p>\n\n\n\n VCIP makes the process more convenient by allowing verification to happen remotely.<\/p>\n\n\n\n Customers can complete the verification through a video call instead of travelling to a branch.<\/p>\n\n\n\n A customer can complete the identity verification process online instead of waiting for a physical KYC process.<\/p>\n\n\n\n Customers can complete KYC from a convenient location without standing in a queue.<\/p>\n\n\n\n VCIP allows organisations to verify customers who may not be close to a physical branch.<\/p>\n\n\n\n The video interaction and related verification records can provide evidence of how the KYC process was completed.<\/p>\n\n\n\n Face matching, liveness detection, document checks and human verification can work together to make impersonation more difficult.<\/p>\n\n\n\n VCIP is mainly associated with financial services and customer onboarding.<\/p>\n\n\n\n Common use cases include:<\/p>\n\n\n\n Banks can use VCIP for customer onboarding and certain KYC-related activities without requiring a branch visit.<\/p>\n\n\n\n Lenders can use video-based verification when onboarding borrowers and completing applicable KYC requirements.<\/p>\n\n\n\n Video KYC can be used as part of customer identification and onboarding processes, subject to the applicable regulatory requirements.<\/p>\n\n\n\n Financial platforms can use video-based identification for certain account-opening and KYC processes.<\/p>\n\n\n\n VCIP can also be used in applicable payment and financial service workflows where full customer identification is required.<\/p>\n\n\n\n RBI has specifically expanded V-CIP’s use for activities such as KYC updation and certain customer identification scenarios.<\/p>\n\n\n\n The biggest difference is where the verification happens<\/strong>.<\/p>\n\n\n\n The purpose of both methods is customer identification. VCIP simply allows the process to happen remotely.<\/p>\n\n\n\n Sometimes a VCIP verification may not be completed successfully.<\/p>\n\n\n\n Common reasons include:<\/p>\n\n\n\n If your video keeps freezing or disconnecting, the verification may not be completed properly.<\/p>\n\n\n\n If your face or documents are difficult to see, the official may ask you to improve the lighting.<\/p>\n\n\n\n Blurred, damaged or unreadable documents can create verification problems.<\/p>\n\n\n\n If the system or official cannot confidently match your face with the required document, additional verification may be needed.<\/p>\n\n\n\n Make sure your device camera and microphone are working before starting the call.<\/p>\n\n\n\n Differences between the information entered in your application and your documents can cause delays or rejection.<\/p>\n\n\n\n You can make the process easier by preparing a few things before starting.<\/p>\n\n\n\n Have the required identity documents with you before joining the call.<\/p>\n\n\n\n Your face should be clearly visible to the camera.<\/p>\n\n\n\n A weak connection can interrupt the video call.<\/p>\n\n\n\n A dirty camera lens can make your face or documents appear unclear.<\/p>\n\n\n\n Sit somewhere quiet so you can clearly hear and answer the verification officer.<\/p>\n\n\n\n VCIP, or Video-Based Customer Identification Process, makes KYC possible through a live video interaction instead of a traditional branch visit.<\/strong><\/p>\n\n\n\n The basic idea is simple: you connect with an authorised official, show your required documents, complete identity and liveness checks, and allow the organisation to complete the required verification.<\/p>\n\n\n\n For customers, this means a more convenient way to complete KYC. For financial institutions, it provides a way to support digital onboarding while following the applicable regulatory requirements.<\/p>\n\n\n\n As more financial services move online, understanding VCIP and its full form<\/strong> can help you understand exactly what happens when a company asks you to complete Video KYC.<\/p>\n","protected":false},"excerpt":{"rendered":"Imagine opening a bank account, applying for a loan, or completing financial verification without visiting a branch, standing…","protected":false},"author":2,"featured_media":5484,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[256],"tags":[],"class_list":{"0":"post-5483","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cloud-contact-center-solution","8":"cs-entry"},"_links":{"self":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5483","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/comments?post=5483"}],"version-history":[{"count":1,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5483\/revisions"}],"predecessor-version":[{"id":5485,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5483\/revisions\/5485"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/media\/5484"}],"wp:attachment":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/media?parent=5483"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/categories?post=5483"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/tags?post=5483"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}What Is VCIP and Its Full Form?<\/strong><\/h2>\n\n\n\n
How Does VCIP Work?<\/strong><\/h2>\n\n\n\n
Step 1: Start Your KYC Process<\/strong><\/h3>\n\n\n\n
\n
Step 2: Give Consent for Video KYC<\/strong><\/h3>\n\n\n\n
Step 3: Join the Live Video Call<\/strong><\/h3>\n\n\n\n
Step 4: Show Your Documents<\/strong><\/h3>\n\n\n\n
\n
Step 5: Face and Liveness Verification<\/strong><\/h3>\n\n\n\n
Step 6: Location and Session Details Are Recorded<\/strong><\/h3>\n\n\n\n
Step 7: Verification and Approval<\/strong><\/h3>\n\n\n\n
What Documents Are Needed for VCIP?<\/strong><\/h2>\n\n\n\n
\n
\n
What Are the RBI Guidelines for VCIP?<\/strong><\/h2>\n\n\n\n
\n
Why Do Banks and Businesses Use VCIP?<\/strong><\/h2>\n\n\n\n
1. No Branch Visit<\/strong><\/h3>\n\n\n\n
2. Faster Customer Onboarding<\/strong><\/h3>\n\n\n\n
3. Better Customer Experience<\/strong><\/h3>\n\n\n\n
4. Remote Verification<\/strong><\/h3>\n\n\n\n
5. Better Audit Trail<\/strong><\/h3>\n\n\n\n
6. Helps Reduce Identity Fraud<\/strong><\/h3>\n\n\n\n
Where Is VCIP Used?<\/strong><\/h2>\n\n\n\n
1. Banking<\/strong><\/h3>\n\n\n\n
2. Lending and NBFCs<\/strong><\/h3>\n\n\n\n
3. Insurance<\/strong><\/h3>\n\n\n\n
4. Investment and Broking<\/strong><\/h3>\n\n\n\n
5. Payments<\/strong><\/h3>\n\n\n\n
VCIP vs Traditional KYC<\/strong><\/h2>\n\n\n\n
Feature<\/strong><\/td> VCIP<\/strong><\/td> Traditional KYC<\/strong><\/td><\/tr> Verification method<\/td> Live video<\/td> Face-to-face<\/td><\/tr> Branch visit<\/td> Usually not required<\/td> Usually required<\/td><\/tr> Human verification<\/td> Yes<\/td> Yes<\/td><\/tr> Document verification<\/td> Online<\/td> Physical\/in-person<\/td><\/tr> Customer convenience<\/td> High<\/td> Lower<\/td><\/tr> Physical paperwork<\/td> Reduced<\/td> More likely<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n What Can Cause VCIP to Fail?<\/strong><\/h2>\n\n\n\n
1. Poor Internet Connection<\/strong><\/h3>\n\n\n\n
2. Poor Lighting<\/strong><\/h3>\n\n\n\n
3. Unclear Documents<\/strong><\/h3>\n\n\n\n
4. Face Matching Problems<\/strong><\/h3>\n\n\n\n
5. Camera or Microphone Problems<\/strong><\/h3>\n\n\n\n
6. Incorrect Information<\/strong><\/h3>\n\n\n\n
How to Prepare for a VCIP Call<\/strong><\/h2>\n\n\n\n
1. Keep your documents ready.<\/strong><\/h3>\n\n\n\n
2. Choose a well-lit place.<\/strong><\/h3>\n\n\n\n
3. Use a stable internet connection.<\/strong><\/h3>\n\n\n\n
4. Keep your camera clean.<\/strong><\/h3>\n\n\n\n
5. Avoid distractions.<\/strong><\/h3>\n\n\n\n
Conclusion<\/strong><\/h2>\n\n\n\n