{"id":5627,"date":"2026-09-07T15:45:48","date_gmt":"2026-09-07T10:15:48","guid":{"rendered":"https:\/\/callerdesk.io\/blog\/?p=5627"},"modified":"2026-09-07T15:45:50","modified_gmt":"2026-09-07T10:15:50","slug":"what-is-dlt-distributed-ledger-technology","status":"publish","type":"post","link":"https:\/\/callerdesk.io\/blog\/what-is-dlt-distributed-ledger-technology\/","title":{"rendered":"What Is DLT? Distributed Ledger Technology Explained in Simple Words"},"content":{"rendered":"\n<p>If you have searched for <strong>DLT<\/strong>, you may have come across terms like blockchain, digital ledger, distributed networks, or even SMS registration.<\/p>\n\n\n\n<p>That can make DLT sound much more complicated than it really is.<\/p>\n\n\n\n<p>So, what is DLT?<\/p>\n\n\n\n<p><strong>DLT stands for Distributed Ledger Technology.<\/strong> It is a way of storing and sharing digital records across multiple computers instead of keeping everything in one central database.<\/p>\n\n\n\n<p>Think of it like a digital record book that is shared with several people. When a new record is added, the participants update their copies according to the rules of the network. This makes it much harder for someone to secretly change an old record.<\/p>\n\n\n\n<p>And there is one important point for businesses in India:<\/p>\n\n\n\n<p><strong>DLT can mean two different things.<\/strong><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>DLT as a technology:<\/strong> A distributed way of storing and verifying information.<\/li>\n\n\n\n<li><strong>DLT for SMS:<\/strong> The telecom DLT system used in India for registering businesses, sender IDs, and SMS templates before sending commercial messages.<\/li>\n<\/ol>\n\n\n\n<p>These two uses are connected by the underlying technology, but they serve very different purposes.<\/p>\n\n\n\n<p>In this guide, we will explain <strong>what DLT means, how it works, how DLT differs from blockchain, its major types, real-world uses, and why it matters in India.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DLT Full Form and Meaning<\/strong><\/h2>\n\n\n\n<p><strong>DLT full form is Distributed Ledger Technology.<\/strong><\/p>\n\n\n\n<p>The name itself gives you a simple idea of how it works:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Distributed<\/strong> means the information is shared across multiple computers.<\/li>\n\n\n\n<li><strong>Ledger<\/strong> means a record of transactions or information.<\/li>\n\n\n\n<li><strong>Technology<\/strong> refers to the software and rules used to maintain those records.<\/li>\n<\/ul>\n\n\n\n<p>In simple words:<\/p>\n\n\n\n<p><strong>DLT is a digital record system where information is stored and shared across multiple participants instead of being controlled by just one central authority.<\/strong><\/p>\n\n\n\n<p>A traditional database might have one company or organisation controlling the main record. With DLT, several participants can maintain and verify the same record.<\/p>\n\n\n\n<p>That is the basic idea.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>The Easiest Way to Understand DLT<\/strong><\/h2>\n\n\n\n<p>Let&#8217;s take a simple example.<\/p>\n\n\n\n<p>Imagine a housing society in Gurugram with 50 flats.<\/p>\n\n\n\n<p>The society keeps all maintenance payments in one notebook with the secretary.<\/p>\n\n\n\n<p>If the notebook is lost, the records may be lost too. If someone changes an old entry, other residents may not immediately know what happened.<\/p>\n\n\n\n<p>Now imagine that every resident has a copy of the same record.<\/p>\n\n\n\n<p>Whenever someone pays maintenance, the payment is added to the record. The copies are updated according to the rules agreed by the network.<\/p>\n\n\n\n<p>If someone tries to secretly change an old payment, the other copies can reveal that something is different.<\/p>\n\n\n\n<p>This is the basic idea behind a <strong>distributed ledger<\/strong>.<\/p>\n\n\n\n<p>The computers participating in the network are generally called <strong>nodes<\/strong>. The rules used by these participants to agree on whether information is valid are called a <strong>consensus mechanism<\/strong>.<\/p>\n\n\n\n<p>Of course, real DLT systems are much more sophisticated than 50 notebooks. They use cryptography, software protocols, digital signatures, and other security mechanisms.<\/p>\n\n\n\n<p>But the basic concept is the same:<\/p>\n\n\n\n<p><strong>Instead of trusting one central record keeper, multiple participants maintain and verify the record.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>How Does DLT Work?<\/strong><\/h2>\n\n\n\n<p>You don&#8217;t need to be a developer to understand the basic process.<\/p>\n\n\n\n<p>A typical DLT system works something like this:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. A transaction or record is created<\/strong><\/h3>\n\n\n\n<p>Someone initiates an activity that needs to be recorded.<\/p>\n\n\n\n<p>For example, a bank may need to record a payment, or a logistics company may need to record that a shipment has left a warehouse.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. The information is shared with the network<\/strong><\/h3>\n\n\n\n<p>The transaction is sent to the relevant computers or participants in the DLT network.<\/p>\n\n\n\n<p>Unlike a traditional system, where the information may go directly to one central database, a distributed system involves multiple participating nodes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. The transaction is checked<\/strong><\/h3>\n\n\n\n<p>The network checks whether the information follows the required rules.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Is the account valid?<\/li>\n\n\n\n<li>Is there enough balance?<\/li>\n\n\n\n<li>Is the digital signature genuine?<\/li>\n\n\n\n<li>Does the transaction meet the network&#8217;s requirements?<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. The network reaches agreement<\/strong><\/h3>\n\n\n\n<p>The participating nodes use a <strong>consensus mechanism<\/strong> to determine whether the transaction should be accepted.<\/p>\n\n\n\n<p>Different DLT networks can use different consensus methods, including Proof of Work, Proof of Stake, and Practical Byzantine Fault Tolerance.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. The ledger is updated<\/strong><\/h3>\n\n\n\n<p>Once the transaction is approved, the relevant participants update their copy of the ledger.<\/p>\n\n\n\n<p>The record is also protected using cryptographic techniques, making unauthorised changes difficult to make without being detected.<\/p>\n\n\n\n<p>This creates an important property of many DLT systems: <strong>tamper resistance or immutability<\/strong>.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DLT vs Blockchain: What&#8217;s the Difference?<\/strong><\/h2>\n\n\n\n<p>This is one of the most common questions about DLT.<\/p>\n\n\n\n<p>The simplest answer is:<\/p>\n\n\n\n<p><strong>Blockchain is a type of DLT, but DLT is not limited to blockchain.<\/strong><\/p>\n\n\n\n<p>Think of <strong>DLT as a large category<\/strong> and blockchain as one type within that category.<\/p>\n\n\n\n<p>For example:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vehicle \u2192 category<\/li>\n\n\n\n<li>Car \u2192 one type of vehicle<\/li>\n\n\n\n<li>Bike \u2192 another type of vehicle<\/li>\n<\/ul>\n\n\n\n<p>In the same way:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DLT \u2192 broader technology category<\/li>\n\n\n\n<li>Blockchain \u2192 one type of DLT<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>DLT vs Blockchain<\/strong><\/h3>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><tbody><tr><td><strong>DLT<\/strong><\/td><td><strong>Blockchain<\/strong><\/td><\/tr><tr><td>Broader category<\/td><td>One type of DLT<\/td><\/tr><tr><td>Can use different data structures<\/td><td>Uses blocks linked together<\/td><\/tr><tr><td>Does not necessarily require mining<\/td><td>Some public blockchains use mining<\/td><\/tr><tr><td>Can be designed for private or permissioned networks<\/td><td>Can be public or private<\/td><\/tr><tr><td>Used in enterprise, government and financial systems<\/td><td>Used for cryptocurrency and many other applications<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<p>So, saying <strong>\u201cDLT and blockchain are exactly the same\u201d<\/strong> is not technically correct.<\/p>\n\n\n\n<p>Blockchain is simply the best-known example of distributed ledger technology.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Types of DLT<\/strong><\/h2>\n\n\n\n<p>DLT is not one single technology. Different systems can use different ways of storing and verifying information.<\/p>\n\n\n\n<p>Here are some of the better-known types.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Blockchain<\/strong><\/h3>\n\n\n\n<p>Blockchain stores information in groups called <strong>blocks<\/strong>. These blocks are connected to each other, creating a chain.<\/p>\n\n\n\n<p>Bitcoin and Ethereum are well-known examples of blockchain networks.<\/p>\n\n\n\n<p>Blockchain can be used for cryptocurrencies, smart contracts, financial applications, supply chains, and many other purposes.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. DAG<\/strong><\/h3>\n\n\n\n<p><strong>DAG stands for Directed Acyclic Graph.<\/strong><\/p>\n\n\n\n<p>Instead of putting transactions into a single chain of blocks, DAG-based systems use a graph-like structure where transactions can connect to multiple earlier transactions.<\/p>\n\n\n\n<p>This design can allow transactions to be processed in parallel in some implementations.<\/p>\n\n\n\n<p>IOTA is a well-known example associated with DAG-based technology.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Hashgraph<\/strong><\/h3>\n\n\n\n<p>Hashgraph uses a different approach for sharing information between network participants.<\/p>\n\n\n\n<p>It uses a communication method commonly described as <strong>\u201cgossip about gossip\u201d<\/strong>, allowing nodes to share information about transactions and what other nodes already know.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Holochain<\/strong><\/h3>\n\n\n\n<p>Holochain takes a different approach where participants can maintain their own data chains rather than relying on one shared global chain.<\/p>\n\n\n\n<p>It is designed for peer-to-peer applications and distributed systems.<\/p>\n\n\n\n<p>The important thing to remember is that <strong>blockchain is only one approach to building a distributed ledger.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Public, Private and Permissioned DLT<\/strong><\/h2>\n\n\n\n<p>DLT networks can also be different in terms of who can participate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Public DLT<\/strong><\/h3>\n\n\n\n<p>A public network is generally open to anyone who wants to participate, depending on the network&#8217;s rules.<\/p>\n\n\n\n<p>Public blockchain networks are a common example.<\/p>\n\n\n\n<p>They can be useful for open networks and cryptocurrency applications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Private DLT<\/strong><\/h3>\n\n\n\n<p>A private DLT network is controlled by a particular organisation or group.<\/p>\n\n\n\n<p>Only approved participants can access or validate information.<\/p>\n\n\n\n<p>This can be useful for internal business applications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Permissioned or Consortium DLT<\/strong><\/h3>\n\n\n\n<p>A permissioned network allows only verified participants to join.<\/p>\n\n\n\n<p>For example, several banks could operate a shared network where only approved banks and authorised organisations can participate.<\/p>\n\n\n\n<p>This type of setup can be useful for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Banking<\/li>\n\n\n\n<li>Government systems<\/li>\n\n\n\n<li>Supply chains<\/li>\n\n\n\n<li>Trade finance<\/li>\n\n\n\n<li>Healthcare<\/li>\n\n\n\n<li>Enterprise applications<\/li>\n<\/ul>\n\n\n\n<p>For many business and government applications, knowing <strong>who is participating in the network<\/strong> is important. That is why permissioned DLT can be a practical choice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>What Is a DLT Platform?<\/strong><\/h2>\n\n\n\n<p>A <strong>DLT platform<\/strong> is software that helps organisations build and operate distributed ledger applications.<\/p>\n\n\n\n<p>Instead of developing every component from scratch, businesses can use a platform that provides features such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Network management<\/li>\n\n\n\n<li>Identity management<\/li>\n\n\n\n<li>Consensus<\/li>\n\n\n\n<li>Data sharing<\/li>\n\n\n\n<li>Smart contracts<\/li>\n\n\n\n<li>Security controls<\/li>\n<\/ul>\n\n\n\n<p>Some platforms commonly associated with DLT and blockchain development include:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Hyperledger Fabric<\/strong><\/h3>\n\n\n\n<p>Hyperledger Fabric is designed for permissioned enterprise networks. It can be used to build applications where participating organisations need controlled access to shared information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. R3 Corda<\/strong><\/h3>\n\n\n\n<p>Corda is designed with a strong focus on business and financial applications. It allows relevant parties to share information without necessarily making every transaction visible to the entire network.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Ethereum<\/strong><\/h3>\n\n\n\n<p>Ethereum is a blockchain platform known for smart contracts and decentralised applications. It can support a wide range of applications beyond cryptocurrency.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Quorum<\/strong><\/h3>\n\n\n\n<p>Quorum is an enterprise-focused Ethereum-based technology designed with features for business use cases, including privacy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>5. Vishvasya<\/strong><\/h3>\n\n\n\n<p>India&#8217;s Ministry of Electronics and Information Technology (MeitY) has developed <strong>Vishvasya<\/strong>, a Blockchain-as-a-Service platform under the National Blockchain Framework.<\/p>\n\n\n\n<p>MeitY has also introduced <strong>NBFLite<\/strong>, a lightweight blockchain sandbox aimed at startups and academic researchers, along with <strong>Praamaanik<\/strong>, a blockchain-based solution for verifying the origin of mobile applications.<\/p>\n\n\n\n<p>These initiatives are part of India&#8217;s broader efforts to explore blockchain and distributed ledger applications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Where Is DLT Used in India?<\/strong><\/h2>\n\n\n\n<p>DLT may sound like a technology that only belongs to cryptocurrency and blockchain developers.<\/p>\n\n\n\n<p>That&#8217;s not the case.<\/p>\n\n\n\n<p>India is already using distributed ledger and blockchain-based systems in several areas.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. DLT for SMS and Telecom<\/strong><\/h3>\n\n\n\n<p>This is probably the most relevant use of the word <strong>DLT<\/strong> for Indian businesses.<\/p>\n\n\n\n<p>India&#8217;s telecom industry uses a DLT-based system as part of its framework for controlling unsolicited commercial communications.<\/p>\n\n\n\n<p>Businesses that send commercial SMS need to follow the applicable registration and messaging requirements, including registration of entities, headers, and message templates through the telecom DLT ecosystem.<\/p>\n\n\n\n<p>This is why you may have heard terms such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>DLT registration<\/li>\n\n\n\n<li>DLT platform<\/li>\n\n\n\n<li>DLT SMS<\/li>\n\n\n\n<li>SMS header registration<\/li>\n\n\n\n<li>SMS template registration<\/li>\n<\/ul>\n\n\n\n<p>If you are looking for information about the telecom side of DLT, you can read our detailed <a href=\"https:\/\/callerdesk.io\/blog\/dlt-registration-in-India\"><strong>DLT registration process<\/strong><\/a> guide.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Digital Rupee and Financial Applications<\/strong><\/h3>\n\n\n\n<p>The Reserve Bank of India has been testing the <strong>Central Bank Digital Currency (CBDC)<\/strong>, including both retail and wholesale use cases.<\/p>\n\n\n\n<p>DLT and blockchain technologies can support financial applications such as digital currencies, asset tokenisation, and settlement systems.<\/p>\n\n\n\n<p>The RBI has also been exploring tokenisation and programmable CBDC use cases.<\/p>\n\n\n\n<p>This shows that DLT is not limited to cryptocurrencies. It can also be used as part of regulated financial infrastructure.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. Government Services<\/strong><\/h3>\n\n\n\n<p>Government organisations can use distributed ledger technology where the authenticity and history of records are important.<\/p>\n\n\n\n<p>Potential applications include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Land records<\/li>\n\n\n\n<li>Educational certificates<\/li>\n\n\n\n<li>Public distribution systems<\/li>\n\n\n\n<li>Healthcare records<\/li>\n\n\n\n<li>Document verification<\/li>\n\n\n\n<li>Supply chain tracking<\/li>\n<\/ul>\n\n\n\n<p>The main idea is simple: create a record that different parties can verify without relying entirely on one organisation&#8217;s database.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Supply Chain Management<\/strong><\/h3>\n\n\n\n<p>Supply chains often involve many organisations.<\/p>\n\n\n\n<p>A product may move from a manufacturer to a distributor, then to a retailer and finally to the customer.<\/p>\n\n\n\n<p>Each organisation may maintain its own records.<\/p>\n\n\n\n<p>DLT can provide a shared record of important events, helping participants track where an item came from and what happened to it along the way.<\/p>\n\n\n\n<p>This can be particularly useful for industries such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Pharmaceuticals<\/li>\n\n\n\n<li>Agriculture<\/li>\n\n\n\n<li>Food<\/li>\n\n\n\n<li>Logistics<\/li>\n\n\n\n<li>Manufacturing<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>DLT Trends to Watch in 2026<\/strong><\/h2>\n\n\n\n<p>DLT is moving beyond the \u201ctechnology experiment\u201d stage in several areas.<\/p>\n\n\n\n<p>Here are some developments worth watching.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>1. Tokenisation<\/strong><\/h3>\n\n\n\n<p>Financial institutions are exploring ways to represent real-world assets digitally.<\/p>\n\n\n\n<p>Tokenisation can potentially make certain assets easier to issue, transfer, and settle digitally.<\/p>\n\n\n\n<p>The RBI is also exploring asset tokenisation and related financial applications.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2. Cross-Border Payments<\/strong><\/h3>\n\n\n\n<p>Cross-border payments often involve multiple banks, currencies, and settlement systems.<\/p>\n\n\n\n<p>DLT and CBDC technologies could help financial institutions explore faster and more efficient ways of settling international transactions.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>3. AI and DLT<\/strong><\/h3>\n\n\n\n<p>AI and DLT can solve different problems.<\/p>\n\n\n\n<p>AI can analyse large amounts of data and identify patterns, while DLT can provide a trusted record of transactions, permissions, or consent.<\/p>\n\n\n\n<p>In telecom, for example, regulators are exploring the use of AI and machine learning to identify spam while continuing to use DLT-based systems for registration and consent records.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>4. Greater Use of Permissioned Networks<\/strong><\/h3>\n\n\n\n<p>Businesses and government organisations generally need controlled access to sensitive information.<\/p>\n\n\n\n<p>Because of this, permissioned DLT networks are likely to remain important for enterprise applications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Is DLT the Same as Cryptocurrency?<\/strong><\/h2>\n\n\n\n<p><strong>No.<\/strong><\/p>\n\n\n\n<p>This is another common misunderstanding.<\/p>\n\n\n\n<p>Cryptocurrency is an <strong>application of blockchain technology<\/strong>, while DLT is the broader technology category.<\/p>\n\n\n\n<p>You can use DLT without creating or using any cryptocurrency.<\/p>\n\n\n\n<p>For example, distributed ledger technology can be used for:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Supply chain tracking<\/li>\n\n\n\n<li>Financial settlement<\/li>\n\n\n\n<li>Digital identity<\/li>\n\n\n\n<li>Government records<\/li>\n\n\n\n<li>Telecom compliance<\/li>\n\n\n\n<li>Asset tokenisation<\/li>\n<\/ul>\n\n\n\n<p>So, <strong>DLT does not automatically mean cryptocurrency.<\/strong><\/p>\n\n\n\n<p>Think about it this way:<\/p>\n\n\n\n<p><strong>Internet \u2192 technology infrastructure<\/strong><\/p>\n\n\n\n<p><strong>Email \u2192 one application that uses the internet<\/strong><\/p>\n\n\n\n<p>Similarly:<\/p>\n\n\n\n<p><strong>DLT \u2192 broader technology<\/strong><\/p>\n\n\n\n<p><strong>Cryptocurrency \u2192 one application built using certain types of DLT<\/strong><\/p>\n\n\n\n<p>The two should not be treated as the same thing.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Conclusion<\/strong><\/h2>\n\n\n\n<p>DLT may sound like a complicated technology, but the core idea is simple:<\/p>\n\n\n\n<p><strong>It allows multiple participants to maintain and verify a shared digital record without relying entirely on one central authority.<\/strong><\/p>\n\n\n\n<p>Blockchain is the most well-known type of DLT, but it is not the only one.<\/p>\n\n\n\n<p>The technology can be useful in situations where several organisations need to work with the same information and want stronger transparency, traceability, and tamper resistance.<\/p>\n\n\n\n<p>And in India, DLT is already more than a technology concept. It is being explored and used across areas such as <strong>telecom, financial services, government applications, and supply chains.<\/strong><\/p>\n\n\n\n<p>If you were actually searching for <strong>DLT because you want to send commercial SMS in India<\/strong>, the technology explanation is only the first step. You also need to understand the telecom registration requirements, sender IDs, and message templates involved in the DLT ecosystem.<\/p>\n\n\n\n<p>That&#8217;s where our detailed <a href=\"https:\/\/callerdesk.io\/blog\/dlt-registration-in-India\"><strong>DLT registration process<\/strong><\/a> guide can help.<\/p>\n","protected":false},"excerpt":{"rendered":"If you have searched for DLT, you may have come across terms like blockchain, digital ledger, distributed networks,&hellip;","protected":false},"author":2,"featured_media":5629,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[5],"tags":[],"class_list":{"0":"post-5627","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cloud-contact-center","8":"cs-entry"},"_links":{"self":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5627","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/comments?post=5627"}],"version-history":[{"count":1,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5627\/revisions"}],"predecessor-version":[{"id":5628,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5627\/revisions\/5628"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/media\/5629"}],"wp:attachment":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/media?parent=5627"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/categories?post=5627"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/tags?post=5627"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}