{"id":5936,"date":"2026-10-08T13:20:53","date_gmt":"2026-10-08T07:50:53","guid":{"rendered":"https:\/\/callerdesk.io\/blog\/?p=5936"},"modified":"2026-10-08T13:20:56","modified_gmt":"2026-10-08T07:50:56","slug":"what-is-call-waiting-how-to-turn-it-on-off","status":"publish","type":"post","link":"https:\/\/callerdesk.io\/blog\/what-is-call-waiting-how-to-turn-it-on-off\/","title":{"rendered":"What is Call Waiting: How to Turn It On\/Off on Android & iPhone\u00a0"},"content":{"rendered":"\n

Have you ever been on a phone call when you hear a beep and see another call coming in? That is call waiting<\/strong>. It alerts you when someone tries to call while you are already speaking to another person.<\/p>\n\n\n\n

With call waiting, you can answer the new call and put the first call on hold, reject the new call, or continue with your current conversation. The way you turn call waiting on or off can vary depending on your phone and mobile network.<\/p>\n\n\n\n

In this guide, you\u2019ll learn what call waiting means, how to turn it on or off on Android and iPhone, and the call waiting codes published by Jio and Vi<\/strong>.<\/p>\n\n\n\n

What Does Call Waiting Mean?<\/strong><\/h2>\n\n\n\n

Call waiting is a phone feature that alerts you when someone calls while you are already speaking to another person.<\/strong> You may hear a beep, see the incoming caller\u2019s number on your screen, or get both alerts, depending on your phone and mobile network.<\/p>\n\n\n\n

When a second call comes in, you can answer the new call and put the first call on hold, reject the new call, or ignore it<\/strong>. This lets you decide how to handle the incoming call without ending your current conversation.<\/p>\n\n\n\n

Call waiting does not<\/strong> connect both callers to the same conversation. If you want to talk to two or more people at the same time, you need to use a conference call<\/strong> feature.<\/p>\n\n\n\n

How Is Call Waiting Different From Call Hold?<\/strong><\/h2>\n\n\n\n

Call waiting and call hold are related, but they serve different purposes.<\/strong> Call waiting alerts you when another person is trying to call while you are already on a call. Call hold lets you temporarily pause one call while you speak to another caller.<\/p>\n\n\n\n

Here\u2019s how these call features differ:<\/p>\n\n\n\n

Feature<\/strong><\/td>What it does<\/strong><\/td><\/tr>
Call waiting<\/strong><\/td>Alerts you when another call comes in while you are already on a call.<\/td><\/tr>
Call hold<\/strong><\/td>Puts your current call on hold while you answer or speak to another caller.<\/td><\/tr>
Call forwarding<\/strong><\/a><\/td>Redirects incoming calls to another number or service.<\/td><\/tr>
Conference calling<\/strong><\/td>Lets you speak with multiple people in the same call.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

For example, if you are talking to someone and a second person calls, call waiting alerts you about the new call<\/strong>. If you answer that call without ending the first one, call hold keeps the first call on hold<\/strong>.<\/p>\n\n\n\n

Call Waiting Activation Codes for Jio and Vi<\/strong><\/h2>\n\n\n\n

Call waiting codes vary by operator. The official support pages reviewed confirm these codes:<\/p>\n\n\n\n

Operator<\/strong><\/td>Activate or turn on<\/strong><\/td>Deactivate or turn off<\/strong><\/td><\/tr>
Jio<\/strong><\/td>Call waiting is pre-activated. If you turned it off, dial *411 from your Jio number to reactivate it.<\/td>Dial *412 from your Jio number.<\/td><\/tr>
Vi<\/strong><\/td>Vi says the service is pre-activated. To activate it, dial *43#.<\/td>Dial #43#.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n

These codes are listed on Jio\u2019s official activation<\/a> and deactivation<\/a> pages, and Vi\u2019s Call Management page<\/a>. Vi also notes that prepaid customers need a \u20b910 threshold balance to use its call waiting hold facility.<\/p>\n\n\n\n

How to Turn On Call Waiting on Android<\/strong><\/h2>\n\n\n\n

You can usually turn on call waiting from your phone\u2019s Call settings<\/strong>. However, the menu names and steps may vary depending on your phone brand, Android version, and whether you use one or two SIMs.<\/p>\n\n\n\n

Try these steps:<\/p>\n\n\n\n

    \n
  1. Open the Phone<\/strong> app.<\/li>\n\n\n\n
  2. Tap the three-dot menu<\/strong> and select Settings<\/strong>.<\/li>\n\n\n\n
  3. Look for Call settings<\/strong>, Calling accounts<\/strong>, or Supplementary services<\/strong>.<\/li>\n\n\n\n
  4. If you use two SIMs, select the SIM<\/strong> for which you want to enable call waiting.<\/li>\n\n\n\n
  5. Tap Call waiting<\/strong> and turn it on<\/strong>.<\/li>\n<\/ol>\n\n\n\n

    How to Enable Call Waiting on Samsung Galaxy<\/strong><\/h3>\n\n\n\n

    On many Samsung Galaxy phones, you can find the setting by going to:<\/p>\n\n\n\n

    Phone \u2192 Three-dot menu \u2192 Settings \u2192 Supplementary services \u2192 Call waiting<\/strong><\/p>\n\n\n\n

    If you do not see Call waiting<\/strong> in the same location, check your phone\u2019s call or supplementary service settings. The available options can vary by device, Android version, and mobile network.<\/p>\n\n\n\n

    How to Turn On Call Waiting on iPhone<\/strong><\/h2>\n\n\n\n

    You can turn on call waiting from your iPhone\u2019s Phone settings. Follow these steps:<\/p>\n\n\n\n

      \n
    1. Open Settings<\/strong>.<\/li>\n\n\n\n
    2. Tap Apps<\/strong> and select Phone<\/strong>.<\/li>\n\n\n\n
    3. Tap Call Waiting<\/strong>.<\/li>\n\n\n\n
    4. Turn on Call Waiting<\/strong>.<\/li>\n<\/ol>\n\n\n\n

      When call waiting is turned off, a new incoming call may go directly to voicemail while you are already on another call, depending on your carrier.<\/p>\n\n\n\n

      If you use Dual SIM<\/strong> on your iPhone, call waiting normally works for calls received on the same line. Calls coming to your other line may depend on Wi-Fi Calling<\/strong> and whether your iPhone has a data connection.<\/p>\n\n\n\n

      What happens when you reject a waiting call?<\/strong><\/p>\n\n\n\n

      The person already on the call receives the waiting alert. The new caller may hear a dial tone while their call is being presented to you. If you reject the call, the caller may hear a busy tone or reach voicemail, depending on the network and voicemail settings.<\/p>\n\n\n\n

      Is Call Waiting Enough for a Business?<\/strong><\/h2>\n\n\n\n

      Call waiting can be useful when one person needs to handle another incoming call without ending the current conversation. But it may not be enough for a business where several employees handle customer calls.<\/p>\n\n\n\n

      For example, a business may need to keep callers in a queue, route calls to the right team, and play a message while customers wait<\/strong>. These features can make it easier to manage a higher volume of calls without relying only on call waiting.<\/p>\n\n\n\n

      CallerDesk\u2019s cloud telephony features<\/a> include call queues and custom wait messages<\/strong> to help businesses manage incoming calls.<\/p>\n\n\n\n

      Call waiting is a useful phone feature for handling an additional incoming call, but the right setup depends on how your calls are managed. For personal use, your phone and mobile network settings may be enough. For businesses handling calls across multiple people or teams, call queues, call routing, and other cloud telephony features<\/strong> can provide more control.<\/p>\n","protected":false},"excerpt":{"rendered":"Have you ever been on a phone call when you hear a beep and see another call coming…","protected":false},"author":2,"featured_media":5937,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"csco_singular_sidebar":"","csco_page_header_type":"","csco_page_load_nextpost":"","footnotes":""},"categories":[5,256],"tags":[],"class_list":{"0":"post-5936","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-cloud-contact-center","8":"category-cloud-contact-center-solution","9":"cs-entry"},"_links":{"self":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5936","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/comments?post=5936"}],"version-history":[{"count":1,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5936\/revisions"}],"predecessor-version":[{"id":5938,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/posts\/5936\/revisions\/5938"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/media\/5937"}],"wp:attachment":[{"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/media?parent=5936"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/categories?post=5936"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/callerdesk.io\/blog\/wp-json\/wp\/v2\/tags?post=5936"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}