Covid-19 Emergency Support Offer : Free 2 Months validity for all CallerDesk yearly subscriptions

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Plans designed for Startups, SMBs and Enterprises

16,000

/Year

IVR Number

  • 15,000 Free Calling Minutes
  • 1 Virtual Mobile Number
  • Office time Schedule
  • Advance Call Analytics
  • Sticky Members
  • Key Based feedback
  • Call Recording & Multi-Language
  • 100 Member Addition & Dept.

24,000

/Year

Toll-free Number

  • 24,000 Free Calling Minutes
  • 1 Toll-Free Number
  • Office time Schedule
  • Advance Call Analytics
  • Sticky Members
  • Call Recording & Multi-Language
  • For Extra Usage: 1 INR/Minute/Channel
  • 100 Member Addition & Dept.

Note: For Outgoing call, 2 channels will be consumed

VIRTUAL NUMBER- CALLING ADDON PACKS
Minute Addon Pack Quantity Price/Calling Minute Pack Amount
Addon-5k 5,000 0.75 Paisa 3750 INR
Addon-10k 10,000 0.60 Paisa 6000 INR
Addon-25k 25,000 0.50 Paisa 12500 INR
Addon-50k 50,000 0.45 Paisa 22500 INR
Addon-100k 1,00,000 0.40 Paisa 40000 INR

999

/agent/month ( Billed Yearly )

Mini Cloud Call Center

  • Unlimited calls
  • 1 Virtual Mobile Number
  • Office time Schedule
  • Advance Call Analytics
  • Multi-Level IVR
  • Call Recording & Multi-Language

25,000

/month ( Billed Quarterly )

Premium Cloud Call Center

  • Voice Auto Dialer
  • 30 Agents Login combo
  • Member Break Module
  • Extension based Agent & Call Group Transfer
  • Unlimited Calls
  • 30 Channels ( Dedicated PRI/SIP Line )

Note: For Outgoing call, 2 channels will be consumed

Special Addon Pack:Get Voice Auto Dialer functionality only in 999/- INR Month With "Mini-Cloud Call Center" Plan.

Our Plans & Features

A global range of features to match your business requirements

Description Startups- Standard IVR Mini Call Center CCaaS Premium Call Center
Account Details
Virtual Number 1 1 1
Toll-free option
Call Recording 1 Year Unlimited Unlimited
Optional Resource Cost
SMS Notification 15 Paisa 15 Paisa 15 Paisa
Extra VM Number ( fixed ) 299 INR 299 INR 299 INR
Extra System Landline Number ( fixed ) 100 INR 100 INR 100 INR
Webhook Integration 10 Paisa 0 INR
Call Flow Features
 IVR Journey
Advance Call Routing
Call Recording
Voice Mail
 Custom Greeting & Music on Hold
Hold key
Multi- language IVR
Multi- Level IVR
After Call SMS
Call Queue Voice Prompt Standard Custom Custom
Call Black List Option Manual-Single Upload Bulk upload Bulk upload
IVR Features
Time Schedule - After Office Hours
Time Schedule - Holidays
Sticky Member option Normal/Advance Normal/Advance Multi-IVR Sticky
Custom SMS Template
Custom Voice Template
Custom Sender ID
Custom Tag
Contact Upload 50000 Contacts 2 Lakh Contacts 5 Lakh Contacts
Mini Lead CRM
Notification Control Centre
Live Call Popup
3rd Party SMS API Integration
Call Routings
Inbound- Roundrobin/Sequential/Random Routing
Outbound - Direct Call-Back Configuration
Outbound- Manual Desk-Click
Outbound- DID Call back Functionality
Outbound- Bulk Voice Broadcast
Outbound- Bulk Voice Broadcast with Live Lead Capture
Outbound- Voice Auto Survey/Feedback
Outbound- Predictive Auto Dialor
Data Security Features
 Security Question login
 IP Based Restricted login
 OTP Based login
 Platform Activity History
Integration
 Google Sheet Integration
 API Access Limited Access Full Access Full Access
 CRM Integration
 Zoho, Leadsquared, Hubspot Integration
Webhook Access No 30,000 Unlimited
Cloud Reporting Features
Region ( ( Telco ) Wise Report
Daily Email Report
Daily SMS Report
Detailed Custom Call Report
Admin Panel Access
 Team Head Panel Access
 Team Member Panel Access
 Real Time Reporting
Sales & Admin Analytic Dashboard
Caller Wise Call trail History
Call Filter
Live Call Tracking by Admin & Agent
Unique Call count
Back-Track Call History
Call Wise credit Report
Agent Management Features
Super Admin Control
Agent Break Module
Agent Analysis Module
Agent wise Auto Shift Schedule
Call Control Authority access to Agent
Extension Based Online Call Transfer Facility
Live Work Login hrs & Break Duration Countdown
Direct Connect with Agent Extension
Direct Connect with Call Group Extension
Agent Level - Caller No. Masking
Account Level- Caller No. Masking
Other Features
 Account manager LEVEL 1 LEVEL 2 LEVEL 2
 Custom agreement & SLA N/A N/A

Note: 'Startups- Standard IVR' Plan features are equal to "Starter-Toll-Free Plan"

Frequently Asked Question

All the answers to your questions

What is Desk Phone

A Desk Phone is a virtual number that will configure with Desk TALK IVR application that helps customers to map Departments or employees on Cloud IVR using extensions.

What is Call coins Minutes?

Call coins minutes are calling minutes which will be use to divert your incoming calls from callerdesk application to your company representatives. One call coin is equal to 1 minute calling duration.

What is sms coins?

SMS coins are auto reply SMS which will be used for sending auto reply SMS to caller as well as your company representatives after disconnection of every incoming call.

What happen when calling minutes finish before assigned time?

You can still see all details and reports like the same before account is in active mode but to use our services further, You need to re-activate the plan after making a payment.

What If my plan validity expires?

After your Plan validity expiry date, You will no longer use the balance remaining in your account, which also means that your services will be suspended.

How can I gets the Invoices?

A invoices will be dispatched by us only through our CallerDesk email id to your registered primary email address which was previously registered while creating your callerdesk account.

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