If you run a business and regularly talk to customers on phone, you need a smarter way to handle all those calls. Just using a personal mobile or landline may create confusion, delays, or missed opportunities. That’s why many Indian businesses are now using Cloud Contact Centers.
A Cloud Contact Center is an online system that helps you manage all customer calls, messages, and support from one place. You don’t need any big machines or wires. It works using the internet so you can answer calls from your laptop or phone, even while working from home. You can also track who called, what they needed, and how your team helped them.
In this blog, we’ll show you the best cloud contact center providers in India for 2025. For each provider, we’ve explained what the company offers, what features they have, who should use them, and why they stand out all in simple language anyone can understand.
1. CallerDesk
CallerDesk is an Indian cloud telephony platform designed to help businesses manage inbound and outbound calls. It offers a complete calling solution with IVR, call tracking, CRM integration, and real-time analytics all accessible via a web dashboard.
Top Features:
- Click-to-call from website or CRM
- Call queuing, hold music, and live tracking
- IVR (Press 1, Press 2 system) and virtual numbers
- Real-time dashboards and CRM integrations (Zoho, LeadSquared)
Best For: Startups, education, real estate, healthcare, D2C brands
CallerDesk stands out for its clean, easy-to-use interface that doesn’t need any setup. It is ISO 27001 certified, meaning your call data is safe and secure. You also get 24×7 WhatsApp support, which is rare among Indian contact center providers. It’s great for startups and service industries looking for quick activation and full control over their communication.
2. Exotel
Exotel is one of India’s top enterprise-grade cloud communication platforms. It supports voice, SMS, WhatsApp, and chat in a single dashboard, offering complete flexibility for customer interaction.
Top Features:
- Call masking for privacy
- CRM + chatbot integrations
- Smart call routing and IVR setup
- Analytics dashboard with real-time insights
Best For: E-commerce, logistics, hospitals, large enterprises
Exotel is built for scale and reliability. With call masking, omnichannel communication, and deep analytics, it gives big businesses the tools they need to handle huge call volumes efficiently. It’s especially strong in logistics, healthcare, and e-commerce.
3. MyOperator
MyOperator is a simple and easy-to-use cloud contact center platform built for small businesses. It focuses on real-time call tracking, IVR setup, and marketing campaign monitoring.
Top Features:
- Multi-level IVR with live call transfer
- Call tracking, call recording, and reporting
- Works well with CRMs like Zoho, HubSpot
Best For: Local service providers, startups, NGOs, retail businesses
MyOperator is perfect for businesses that need a plug-and-play contact center. It’s easy to use, comes with WhatsApp integration, and has helpful tracking tools for calls and ads. Small businesses can set it up in minutes without needing technical help.
4. Knowlarity (Powered by Gupshup)
Knowlarity, now part of Gupshup, is a well-established Cloud contact center provider offering smart IVRs, call tracking, and AI bots. It supports multilingual customer interactions with voice and chat solutions.
With Gupshup’s AI layer, Knowlarity is ideal for businesses looking to combine messaging bots with contact center functions. It’s scalable, multilingual, and supports smart IVR design. Great for BPOs and enterprises serving across India in multiple languages.
Top Features:
- Smart IVR and call routing
- Multi-language AI voice bots
- Speech analytics and CRM plug-ins
- Secure and reliable call flow management
Best For: Enterprises, BPOs, and multilingual support teams
With Gupshup’s AI layer, Knowlarity is ideal for businesses looking to combine messaging bots with contact center functions. It’s scalable, multilingual, and supports smart IVR design. Great for BPOs and enterprises serving across India in multiple languages.
5. The Telephony Co
The Telephony Co provides a modern cloud contact center solution built to support remote teams and flexible workflows. It offers softphone features, voicemail AI, and easy integration with third-party tools.
Top Features:
- Voicemail transcription via AI
- Softphone and browser-based calls
- CRM sync, call recordings, and detailed logs
Best For: Teleconsultants, IT support, insurance, distributed teams
It’s a great solution for businesses with remote teams or distributed operations. With voicemail transcription, CRM sync, and softphone options, it allows easy team collaboration from anywhere. It’s especially useful for teleconsultants and BPO setups.
6. Ozonetel
Ozonetel is a cloud contact center solution focused on multichannel customer engagement. It offers voice bots, AI IVRs, WhatsApp/chat integrations, and powerful automation tools.
Top Features:
- Inbound + outbound call handling
- AI voice bots and real-time alerts
- Unified dashboard for WhatsApp, chat, calls
Best For: Medium and large companies needing multichannel communication
Ozonetel is best for businesses that want to automate customer service and use voice/chat bots. It lets you build IVRs without coding and handle support across multiple platforms. Its AI features make customer engagement smoother and more efficient.
7. Office24by7
Office24by7 is an enterprise-grade contact center platform built for outbound calling campaigns, agent monitoring, and workflow automation. It is known for its powerful dialers and seamless customer feedback systems.
Top Features:
- Predictive dialer and auto redial
- Agent CTI with caller details
- Voice-based feedback and SMS surveys
- Sticky agent and IVR scheduling
Best For: Banks, education sector, political campaigns, outbound call centers
Office24by7 offers strong tools for sales and political calling campaigns. From auto-redial to agent tracking, it gives you complete control over call flow. The system is perfect for structured outbound efforts and lets you gather customer feedback quickly.
8. TeleCMI
TeleCMI is a leading provider of AI-powered cloud communication tools for customer support and inside sales teams. It offers automated IVRs, smart routing, analytics, and CRM integrations to help businesses manage communication at scale.
Top Features:
- AI-driven IVR and sticky agent
- Smart call analytics and speech recognition
- CRM integrations (Zoho, Salesforce, etc.)
- Call recording, transfer, and tagging
Best For: Tech support teams, midsize startups, growing call centers
TeleCMI is ideal for companies that want automation, AI support, and fast call routing. With 99.99% uptime and features like call summaries and speech recognition, it helps teams stay efficient and responsive. Their platform is scalable and used by fast-growing tech businesses.
Conclusion
Choosing the right cloud contact center depends on what your business needs. If you’re a small business looking for easy setup and simple tools, platforms like MyOperator can work well. For large companies with advanced needs like AI, WhatsApp, or multiple language support, options like Exotel, Knowlarity, and TeleCMI might be better suited.
But if you want a platform that gives you the best of everything like simple setup, strong security, useful features, and great support then CallerDesk is the top choice.
CallerDesk combines all the advanced contact center features like IVR, call tracking, click-to-call, and CRM integrations into a clean and easy-to-use system. It gets you started quickly with instant onboarding and gives you peace of mind with ISO 27001-certified security. What makes it stand out further is its 24×7 WhatsApp support, built-in tools tailored for Indian businesses, and a strong focus on reliability.
If you’re searching for a modern contact center solution that’s simple, affordable, and built for real business growth, CallerDesk is a smart choice to consider.
Try a free demo and see how it can transform your business communication.
