What Is Knowledge Base Management? A Complete Practical Guide
How often does your support team answer the same questions again and again? Customers may ask how to reset a password, check an order, or…
What is Shrinkage in Call Center: Formula and Examples
Imagine a call centre has 100 agents scheduled to work during a shift. You might expect all 100 agents to be available to answer customer…
CXO Full Form: What Is Chief Experience Officer?
Every interaction a customer has with a business can shape how they view the company. A difficult website, long call waiting time, repeated…
What is Call Waiting: How to Turn It On/Off on Android & iPhone
Have you ever been on a phone call when you hear a beep and see another call coming in? That is call waiting. It alerts you when someone tries…
How to Turn Off Call Forwarding on Jio, Airtel, Vi, BSNL and MTNL
Are your incoming calls being redirected to another number, or are you looking for a way to stop call forwarding on your phone? The call…
What Is Call Barring? How It Works & How to deactivate call barring
Have you ever tried calling someone and suddenly seen “outgoing calls barred” on your screen? Or noticed that incoming calls are not reaching…
What Is an AI Contact Centre? How It Works and What It Can Do
What if a customer could get help without waiting for an agent to answer every call? AI is making this possible in contact centres. It can…
Can RCS Replace SMS for Business Communication in India?
Would you replace SMS if your messages could do more than share an update? For example, a customer could tap Track order or Confirm…
RCS vs WhatsApp Business: Is a New Messaging Battle Starting in India?
Would you track a delivery through your phone’s Messages app or ask for an update on WhatsApp? Businesses can use both RCS and WhatsApp…
How to Turn RCS Chats On or Off on Android and iPhone
Want to turn RCS chats on or off on your phone? You can change the RCS setting from your messaging settings on both Android and iPhone. The…
What Is RCS for Business? How Companies Use RCS Messaging
Have you ever received a delivery message that says, “Your order is on the way,” but gives you no clear way to track it? You may have to…
RCS Full Form: What Does RCS Mean in Messages?
Have you ever seen “RCS chat” or “RCS m`essage” in your phone’s messaging app and wondered what it means? RCS full form is Rich Communication…
What Is the 7-Day Customer Inquiry Rule for Commercial Communication?
Imagine that a customer fills out a form and asks for a quotation. Can the business call the customer back, or will the call be treated as an…
Why Do Business Phone Numbers Get Marked as Spam? What to Number is Marked as Spam
A customer may be expecting your call and still see a “Spam” warning on their phone. This can happen because mobile networks and caller ID…
What Is a Business Phone Number? Types, Examples and How to Get One in India
Your business has a phone number. But what happens when two customers call at the same time? If both calls go to your personal mobile, one…
AI Business Call vs Spam Call: How Telecom Networks Tell the Difference
If a helpful business call and a spam call both use an AI voice, how can a telecom network tell the difference? Say you book a doctor’s…
What Is an AI-Powered Meeting Assistant and How Does It Work?
A meeting ends, everyone returns to work, and a few hours later the confusion begins. What did the client approve? Who was supposed to send…
From Port Operations to Customer Calls: 6 Best IVR & Cloud Telephony Providers in Visakhapatnam
A customer calling a business in Visakhapatnam may want completely different things depending on whom they are calling. A logistics customer…