How to Turn Off Call Forwarding on Jio, Airtel, Vi, BSNL and MTNL

Are your incoming calls being redirected to another number, or are you looking for a way to stop call forwarding on your phone?

The call forward off code depends on your mobile network and the type of forwarding enabled. For example, Vi lists ##002# to clear all forwarding conditions, while Jio lists *413 for all call forwarding on its network.

However, USSD-based call forwarding is not guaranteed to work on every SIM. The Department of Telecommunications (DoT) directed telecom licensees to discontinue USSD-based call forwarding from 15 April 2024 until further notice. Because of this, it is better to use your phone settings or operator app first.

Which Codes Can Turn Off Call Forwarding?

There is no single call forwarding code that works on every mobile network in India. The code you need can also depend on the type of call forwarding enabled on your number.

Here are some commonly listed codes:

Code	What it does
##002#	Clears all call forwarding conditions, where supported
##21#	Turns off unconditional call forwarding
##67#	Turns off forwarding when the phone is busy
##61#	Turns off forwarding when a call is not answered
##62#	Turns off forwarding when the phone is unreachable

These codes use the standard mobile supplementary-service format, but they will work only if your telecom network supports the command.

The number of # symbols also matters. In the standard GSM service syntax, # is used to deactivate a service, while ## is used to erase a stored forwarding setting. This means #21# and ##21# are not exactly the same command.

Call forward off codes for Jio, Airtel, Vi, BSNL and MTNL

The method for disabling call forwarding depends on your telecom operator.

Network	How to turn off call forwarding	Codes listed by the operator
Airtel	Use the Phone app’s call forwarding settings or the Airtel app. Disable the forwarding conditions that are active.	##21#, ##67#, ##61#, ##62#
Jio	Open MyJio and go to Profile → Mobile Settings → Service Settings → Call Forwarding. Select the active forwarding option and tap Disable.	*402 unconditional, *404 no answer, *406 busy, *410 unreachable, *413 all forwarding
Vi	Use the Phone app’s call settings and disable the forwarding conditions you want to remove.	##002# for all forwarding; ##21#, ##67#, ##61#, ##62# by condition
BSNL	Use the call forwarding settings available for your BSNL connection or contact BSNL support for the current method in your circle.	No current all-forwarding code could be verified from BSNL’s published guidance
MTNL	Use your phone’s call forwarding settings or contact MTNL support to confirm the current method.	No current all-forwarding code could be verified from MTNL’s published guidance

Important note about these codes

Operator-published codes do not necessarily mean that the codes will work on every current SIM or network connection.

If a code gives an error, shows no response, or does not change your call forwarding status, use your phone settings or the operator’s app instead.

How to Turn Off Call Forwarding on Android

Want to stop call forwarding on your Android phone? You can usually turn it off from the Phone app, although the exact menu names may differ between Samsung, OnePlus, Xiaomi, Motorola and other Android phones.

Try these steps:

1. Open the Phone app on your Android phone.
2. Tap the three-dot menu and open Settings.
3. Look for Call settings, Calling accounts, SIM settings or Call forwarding.
4. If you use two SIM cards, select the SIM for which you want to turn off call forwarding.
5. Open Call forwarding to see the forwarding options.
6. Check each option to see whether forwarding is enabled.
7. Tap an active option and select Turn off, Disable or a similar option.

Depending on your phone and network, you may see these call forwarding options:

• Always forward: Forwards every incoming call to another number.
• When busy: Forwards calls when you are already on another call.
• When unanswered: Forwards a call if you do not answer it.
• When unreachable: Forwards calls when your phone is switched off, out of network coverage or otherwise unreachable.

If you want to completely stop call forwarding, check all four options. Turning off only one option may leave another type of forwarding active.

If you cannot find Call forwarding, use the search option in your phone’s Settings and search for call forwarding. The option may also be located under your SIM or mobile network settings.

How to Turn Off Call Forwarding on iPhone

Want to stop calls from being forwarded on your iPhone? If your carrier supports call forwarding through iPhone settings, you can turn it off directly from the Phone settings.

Follow these steps:

1. Open Settings on your iPhone.
2. Tap Apps and then select Phone.
3. Tap Call Forwarding.
4. If you use Dual SIM, select the mobile line where call forwarding is enabled.
5. Turn Call Forwarding off.

Your iPhone needs to be connected to your mobile network when you change the call forwarding setting.

Keep in mind that the Call Forwarding option on iPhone generally manages unconditional forwarding, where all incoming calls are sent to another number. If you want to turn off conditional forwarding, such as forwarding calls only when your line is busy, you may need to contact your mobile operator.

If you do not see the Call Forwarding option, your carrier or region may not support managing the feature from the iPhone settings. In that case, check your operator’s app or contact the operator for help.

How to turn off all call forwarding

If you want to remove all types of call forwarding, first check whether your network provides an all-forwarding option.

For example, Vi lists:

##002#

as its code for clearing all forwarding conditions.

Jio lists:

*413

for all call forwarding on its network.

These commands are operator-specific and may not work on every connection. If the code fails, use the call forwarding settings in your phone or the operator’s app.

What to do if the call forward off code does not work

A call forwarding code may fail for several reasons. Your network may not support the USSD command, the forwarding may be managed through the operator’s system, or you may be using the wrong SIM.

Try these steps:

1. Check the correct SIM

If your phone has two SIMs, make sure you are changing the settings for the number where call forwarding is active.

2. Check every forwarding condition

Look for Always forward, When busy, When unanswered and When unreachable. More than one condition can be active at the same time.

3. Use your operator’s app

If the code does not work, use the official app provided by your network, such as MyJio or the relevant Airtel or Vi account settings.

4. Check your phone settings

The Phone app may provide a direct option to disable call forwarding without using a USSD code.

5. Contact your mobile operator

If you still cannot remove the forwarding, ask your operator to check whether call forwarding is active on your number.

An error message or no response after entering a code does not necessarily confirm that forwarding has been removed.

Is call forwarding safe to use?

Call forwarding itself is a normal telecom feature, but you should be careful if someone asks you to enter a forwarding code.

The Department of Telecommunications has warned about misuse of call-forwarding services. Do not enter a forwarding command or forward your calls to a number provided by an unknown caller, SMS or message.

If you did not enable call forwarding yourself, check your phone and operator account and contact your telecom provider if anything looks unusual.

Conclusion

There is no universal call forward off code for every mobile network in India. Vi lists ##002# for clearing all forwarding conditions, while Jio lists *413 for all forwarding. Airtel also provides separate codes for different forwarding conditions.

Because USSD-based call forwarding may not work on every connection, the safest approach is to first check Call Forwarding in your phone settings or your operator’s app. If you still cannot disable it, contact your telecom operator and ask them to check the forwarding status on your number.