Extension-Based In-Call Transfers: Route Calls Instantly Without Losing Customers
Transferring a call shouldn’t feel like a headache.But in many small businesses, it still is. The agent asks the customer to “hold on,” then…
What is Call Transfer: Types, Benefits & Best Practices
Have you ever wondered how your call gets smoothly directed to the right person without much hassle? That’s the magic of call transfer. This…