Top IVR Service Providers in India (2025 Edition)

AI Interactive Voice Response (IVR) is a smart phone system that helps businesses answer calls automatically. It lets customers use keypresses or voice commands to get the help they need without waiting for a human. This saves time for both the business and the customer.

Using an IVR system means your business can give 24/7 support, handle more calls at once, and make sure each customer gets to the right team or department. It also makes your business sound more professional and well-organized.

If you’re planning to add a multi-level IVR to your business, it’s important to choose the Right IVR Service Providers. In this blog, we’ll show you the best IVR companies in India for 2025-along with their features, who they’re good for, and what makes each one special.

Let’s begin!

Best Interactive Voice Response (IVR) Providers in India

1. CallerDesk

CallerDesk is a reliable Indian IVR platform built for fast-growing businesses. It enables you to launch a multi-level IVR setup within 15 minutes and doesn’t charge any setup fees. CallerDesk integrates with top CRMs like Zoho, HubSpot, and LeadSquared and provides real-time reporting.

Pros:

• Launch IVR in 15 minutes
• CRM and lead tracking integrations
• Smart call routing with fallback options
• Real-time analytics dashboard
• 24×7 WhatsApp group support

Best for: Startups, SMEs, support teams, and field sales.

If you need an easy, scalable IVR solution with Indian support and zero setup cost, CallerDesk is a great pick.

2. Exotel

Exotel delivers powerful IVR solutions for businesses that need enterprise-grade performance. With AI-driven routing, speech recognition, and high uptime, it’s great for high-volume call centers.

Pros:

• AI-based call routing and voice workflows
• Multi-language support
• API & CRM integration
• Enterprise-grade reliability

Best for: Fintech companies, customer support teams, logistics/delivery-based businesses.

If your business requires a high-performance IVR with smart routing and strong uptime, Exotel is a strong choice.

3. MyOperator

MyOperator offers simple and effective IVR solutions that combine voice and WhatsApp. It’s user-friendly and ideal for small to mid-sized businesses looking for easy communication tools.

Pros:

• IVR with WhatsApp API support
• Lead tracking and call analytics
• Easy CRM syncing

Best for: Educational institutions, small businesses, NGOs, and agencies.

If you want a beginner-friendly IVR with WhatsApp integration, MyOperator is a great option.

4. Office24by7

Office24by7 is perfect for institutions and departments handling bulk inbound calls. It’s packed with features like workflow automation, auto-routing, and secure calling.

Pros:

• Integrated with CRM and ERP systems
• Automates lead capture and call distribution
• Data privacy and security controls

Best for: Government bodies, universities, HR departments, and enterprise contact centers.

If your organization handles high call volumes and needs a secure enterprise IVR, Office24by7 is a solid pick.

5. Acefone

Acefone is built for remote-ready teams that require cloud-based IVR, VoIP, and virtual number services. The platform also supports browser/mobile access and has a visual dashboard for monitoring.

Pros:

• VoIP and IVR combo
• WhatsApp & mobile support
• Cloud dashboard with reports

Best for: SaaS companies, support teams, global startups, and remote employees.

If your team works remotely and needs a flexible cloud-based IVR solution, Acefone is worth exploring.

6. KrispCall

KrispCall offers a clean and easy-to-use IVR system. With support for live call monitoring, custom greetings, and multi-level menus, it simplifies customer interactions.

Pros:

• Personalized greetings (recorded & text-to-speech)
• Real-time call tracking and transfer
• Voicemail routing

Best for: E-commerce companies, travel agents, legal firms.

If you’re looking for an intuitive IVR system with real-time monitoring, KrispCall is a user-friendly choice.

7. Twilio

Twilio is built for developers who want total control over their IVR system. It provides strong APIs, a drag-and-drop studio, and support for SMS and voice in one solution.

Pros:

• Developer-focused IVR design tools
• Global scalability
• API-first approach

Best for: SaaS teams, app developers, and enterprise software providers.

If your business wants full customization with developer tools, Twilio is the right pick.

8. Genesys

Genesys offers premium IVR capabilities for large enterprises. Its AI-powered IVR and omnichannel tools help manage large customer service operations smoothly.

Pros:

• Predictive AI for voice routing
• Seamless multi-channel support
• Highly secure and scalable

Best for: BPOs, media companies, banks, telecom, and insurance.

If you need AI-based IVR for a large team with multi-channel communication, Genesys stands out.

9. Ozonetel

Ozonetel provides advanced cloud telephony tools, including IVR builder, call tracking, and CRM plug-ins. It’s a strong option for businesses managing growing support or sales teams.

Pros:

• No-code IVR builder
• Real-time agent monitoring
• CRM integration and call analytics

Best for: Mid-size businesses, customer helplines, and sales operations.

If you’re looking for a no-code IVR platform with CRM analytics, Ozonetel is a flexible solution.

Conclusion

Choosing the right IVR provider can improve how your business handles calls, saves time, and keeps customers happy. Whether you’re a startup, school, government office, or enterprise – there’s an IVR solution on this list for you.

If you want fast setup, Indian support, and smart call routing, CallerDesk is a great place to start. For advanced needs, options like Exotel, MyOperator, and Ozonetel also offer strong features tailored to your business type.

Pick the IVR provider that matches your size, goals, and tech needs – and make your customer communication smarter in 2025.