If you’re running a business in India, talking to your customers quickly and easily is very important. But using your personal mobile number for business calls can look unprofessional and become confusing. That’s where virtual phone numbers help.
A virtual number is a phone number that works using the internet. You don’t need a SIM card or landline. It lets you receive and make business calls from your mobile, laptop, or computer from anywhere. You can also do many smart things like:
- Forwarding calls to your team
- Recording important conversations
- Greeting customers with automated voice messages
- Tracking how many calls you get and from where
It’s like having a smart business phone system, without wires or hardware.
Whether you run a small business, a startup, or a fast-growing company, virtual numbers save time, reduce costs, and make your business look more professional.
In this blog, we’ll show you the top virtual number providers in India for 2025. These companies are trusted by Indian businesses, offer useful features, and are easy to set up even if you’ve never used a virtual number before.
Choosing the Top Virtual Number Providers in India
1. CallerDesk
CallerDesk is a powerful and simple virtual number solution made especially for Indian startups, D2C brands, and service companies. It works without any hardware and offers real-time control over your calls, teams, and performance.
Key Features:
- Instant local or toll-free virtual numbers
- Smart IVR with call routing and tracking
- CRM integrations (Zoho, LeadSquared, HubSpot)
- Role-based access (Admin, Manager, Agent)
- Voice Broadcast, Click-to-Call, Follow-up Scheduler
- Real-time analytics with call history logs
Why CallerDesk Stands Out:
- 24×7 WhatsApp support so you always get help
- ISO 27001 certified – secure and compliant
- Zero setup cost and same-day onboarding
- Trusted by 1000+ Indian businesses
CallerDesk is built for small and mid-sized businesses that want advanced call features without dealing with complex software. If you’re a startup or growing brand, CallerDesk gives you everything you need – fast, secure, and at the right price.
Best For: Startups, real estate, healthcare, education, D2C brands, and SMBs
2. Exotel
Exotel is used by big companies in India for managing huge volumes of customer calls. It’s known for its strong backend, secure setup, and voice + messaging tools.
Key Features:
- Local and toll-free virtual numbers
- Multi-level IVR and call routing
- Number masking and smart call flow
- WhatsApp and SMS integration
Exotel is perfect for businesses that handle large numbers of calls daily and want deep automation. It offers great reliability and is used by India’s top fintech, e-commerce, and logistics brands.
Best For: Enterprises, e-commerce, high-volume customer care
3. Knowlarity (by Gupshup)
Knowlarity, now part of Gupshup, offers advanced automation and AI tools for call handling. It combines voice tech with chatbot-like automation.
Key Features:
- Smart IVR, voice bots, and number masking
- AI-based call analytics and reports
- Integration with Gupshup’s chat and messaging tools
If you want to automate calls using voice bots or need a system that works across calls, SMS, and WhatsApp, Knowlarity is a smart choice. It’s especially useful for support and tech-driven companies.
Best For: Automation-first businesses, support-heavy teams, AI use cases
4. MyOperator
MyOperator is popular for helping businesses track calls from ads and campaigns. It gives detailed call records and reports to improve your marketing results.
Key Features:
- Virtual numbers with IVR and call tagging
- WhatsApp Business integration for messaging and alerts
- Real-time call recording and tracking
- Google Ads call tracking integration
- Detailed reports and performance analytics
- Multi-user access and call distribution
It’s a great option if you run ad campaigns and want to track which calls came from which ad. Agencies and marketers love it for its analytics.
Best For: Agencies, franchises, educational institutes, marketing teams
5. Servetel (Now Acefone)
Servetel, now part of Acefone, provides simple and secure cloud communication. With drag-and-drop features and CRM integrations, it’s great for small teams and remote businesses.
Key Features:
- Cloud virtual numbers with IVR
- Drag-and-drop call flow builder
- VoIP and SIP for remote users
If you’re looking for reliable calling tools with an easy setup and secure systems, Acefone is a safe pick. It’s backed by strong servers and clear pricing.
Best For: Small businesses, remote teams, healthcare, education
6. TeleCMI
TeleCMI is a developer-friendly virtual phone system that gives full control using APIs and dashboards. It works well with apps and is loved by SaaS companies.
Key Features:
- Cloud-based IVR, call queue, and logs
- CRM and webhook integrations
- Real-time call tracking and recording
If your business wants to connect virtual numbers directly with custom software or apps, TeleCMI gives you the flexibility through APIs and a clean mobile interface.
Best For: SaaS startups, tech companies, developers
7. Ozonetel
Ozonetel offers a full contact center platform with virtual numbers, dialers, and agent management tools. It’s good for businesses that have dedicated calling teams.
Key Features:
- Toll-free and local virtual numbers
- Inbound & outbound call center tools
- Agent dashboard with call metrics
Ozonetel is ideal for businesses that need a strong setup for handling both incoming and outgoing calls through large teams. It also works well with CRMs.
Best For: Large sales teams, call centers, enterprise support
Conclusion: CallerDesk vs Others – Which Virtual Number Provider Should You Choose?
If you’re planning to set up a virtual number for your business in 2025, it’s important to choose a platform that gives you both smart features and reliable support.
Exotel is a solid choice for large enterprises that handle huge call volumes daily. It offers deep automation and strong infrastructure, but may feel complex for smaller teams.
Knowlarity focuses more on AI-based automation and voice bots. It’s great for tech-driven companies, but not every business needs that level of complexity.
MyOperator is popular for marketing and ad tracking. It’s a useful option for agencies and franchises, but the support and scalability may not fit all business types.
Now let’s talk about CallerDesk.
Unlike others, CallerDesk is designed especially for Indian startups, small businesses, and fast-growing teams. It offers:
- Quick and easy setup without any hardware
- Smart IVR, follow-up tools, and call analytics
- CRM integrations with Zoho, LeadSquared, and more
- Role-based access for better team management
- 24×7 WhatsApp support for instant help
- ISO 27001 certified platform for data security
It’s trusted by more than 1000 Indian businesses across industries like real estate, healthcare, education, and D2C.
So if you’re looking for a virtual number provider that’s easy to use, rich in features, and backed by real support, CallerDesk offers the best balance of performance, simplicity, and value.
Make your business calls smarter. Choose a provider that grows with you.
