Cloud Telephony for Customer Service | Efficient Call Management

CUSTOMER SERVICES

Connect, Engage, and Delight Your Customers Effortlessly

Empower your team to impress customers by connecting your call center with your internal helpdesk or CRM through CallerDesk customer experience software.

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Used by 1,000+ business across India

CallerDesk for customer service:
fast, smart, and personalized support—anytime, anywhere!

Enhance service quality with call monitoring and tracking

With drag-and-drop IVR and call routing based on skill set, language, and other custom criteria, identify your customers' needs before the conversation starts.
See the customer's name and previous interactions as soon as the phone rings, enhancing your customer service transformation.

CUSTOMER SERVICES

Reduce manual data entry with customer service automation

Automatically sync call notes to your help desk, gaining hours each week. This allows your agents to spend more time assisting customers and less time logging information.Automatically sync call notes to your help desk, gaining hours each week. This allows your agents to spend more time assisting customers and less time logging information.
By automatically recording all incoming and outgoing calls, data accuracy is ensured.

DISCOVER OUR INTEGRATIONS

The qualities that make leaders adore

1Integrations by CRM

CallerDesk integrates with your CRM and help desk software, ensuring continuity in all conversations and transforming customer service.

2Call Routing

Customize distribution and ring rules to route calls to the appropriate teammates every time, optimizing customer support software.

3Intelligent Voice Response (IVR)

Create an intelligent IVR directory that connects callers to the right team on the first attempt, improving customer service automation.

4Office hours

Create specific schedules to confirm when each phone number is accessible to take calls, supporting your call center setup guide.

5Warm Transfer & Smart call routing

Give your team members a chance to communicate quickly before transferring a live call.

6 Analytics for Call Centers

Keep track of all your call center statistics in one location, including wait time, missed call rate, and call volume.

7 Disposition Codes & Call Tags

Tag calls to provide all the context your team needs to make wise decisions and conduct efficient follow-ups.

8Activity Stream

From the Callerdesk dashboard, you can monitor and manage your team's call activity and coach in real-time.

9 Insight Cards

Bringing relevant information from other apps into view will help you understand the context of every incoming call.

Empower teams with shared call insights

Making the onboarding process quicker helps new agents get the skills they need fast. Also, using strong performance tracking tools provides instant feedback, encouraging ongoing improvement and productivity.
With the help of our live dashboard, keep track of team and individual performance. To recognise and react to trends in customer communication, use in-depth analytics.

CUSTOMER SERVICES

Tailor your support to each customer

Eliminate manual, repetitive activities with tools like contact pop-ups, call notes, and call grouping. Sync call activity automatically with your support desk or CRM.
Transfer or assign calls with ease and get to resolutions faster. Maintain the flow of conversations by assigning calls to teammates with relevant context.

Ready to build better conversations?

CallerDesk runs on the device you are using right now.

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