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e-learning organisations
A call centre software for advanced education and
e-learning organisations
streamline communication, boost engagement!
Transform education with CallerDesk: streamline communication, boost engagement!
Efficient communication for administrators and educators
- Invite your team, organise your workflows, and you'll be ready to take and make calls in no time from anywhere.
- Make quick adjustments to the IVR settings, call distribution, business hours, and agent availability to meet changing customer demands and call volumes.
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education companies want
The qualities that e-learning and education companies want
Discover the essential features that make CallerDesk the preferred
choice for communication in e-learning and education organisations.
By integrating CallerDesk with your CRM, you can easily log calls, centralize all activities, and always have a complete view of your students and clients. This makes education communication more efficient and organised.
Easily set up and adjust IVR and call routing rules to make sure callers reach the right team on the first try. This improves communication and efficiency in schools.
Use data to make informed decisions, track every conversation through the CallerDesk dashboard, and deliver an outstanding communication experience that boosts student engagement.
EDUCATION AND E-LEARNING
Keep learners engaged with personalized follow-ups
- Deliver personalised experiences to students and staff, whether you're responding to a query about a course or giving information about a certificate.
- By centralising all of the data in your CRM and help desk solutions, you can keep track of your student's progress at all times and get to know them by heart.
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automate, connect, and engage!
Empower your E-Learning team with CallerDesk: automate, connect, and engage!
1Feature Cards
View more context for each inbound call by bringing appropriate information from other apps into perspective.
2 Live Coverage
Get a clear picture of team activity, so you can reallocate resources and boost output.
3Monitoring Software for Calls
Speed up employee training and improve call quality assurance by monitoring live calls.
4Interactive Voice Response (IVR)
Create an intelligent IVR directory that connects callers to the right team immediately.
5 Quick Warm Discussion
Allow your teammates to communicate quickly before transferring a live call.
6Record Calls
Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.
7Working Hours
Create specific schedules to confirm when each phone number is accessible to take calls.
8Call Routing/Forwarding
Customise distribution and guidelines to route calls to suitable teammates each time.
9Call Waiting
Allow incoming callers to wait in line until one of your agents is available to speak with them.
Automate missed student inquiries for faster responses
- Keep a close eye on key performance indicators like missed call rates, calls per agent, and agent availability to ensure you’re meeting your educational goals.
- Use CallerDesk’s Live Feed to monitor all communication activities in real-time, allowing you to adjust workflows quickly and improve the student experience.
Secure data protection compliant conversations
- Security of data is essential. The information we collect from our customers is encrypted and protected by some of the most stringent information security regulations available.
- Your data is protected using TLS 1.2 and AES 256 encryption techniques accredited by the ISO 27001:2022 standards.
Ready to build better conversations?
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