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Log in HEALTH CARE
healthcare industry
Cloud-based phone system for the
healthcare industry
with CallerDesk!
Improve patient communication and care with CallerDesk!
Empower patients with instant access to health info
CallerDesk helps you personalize every patient interaction. By integrating with your CRM, you can access detailed patient histories and tailor every conversation to meet their unique needs, building trust with every call.
HEALTH CARE
safe and secure
Keep patient information
safe and secure
The security of data is crucial, particularly when it comes to medical data. CallerDesk provides secure communication tools designed to prioritize patient privacy.
CallerDesk follows strict privacy and security protocols, including end-to-end encryption, compliance with multiple ISO certifications, and meeting DOT's mandatory virtual network operator license requirements.
For more information about CallerDesk's privacy practices, connect with our support team or call us on the above given number to know more about our security measures.
DISCOVER OUR INTEGRATIONS
The qualities that make leaders adore
1Integrations by CRM
CallerDesk integrates with your CRM and help desk software, ensuring continuity in all conversations and transforming customer service.
2Call Routing
Customize distribution and ring rules to route calls to the appropriate teammates every time, optimizing customer support software.
3Intelligent Voice Response (IVR)
Create an intelligent IVR directory that connects callers to the right team on the first attempt, improving customer service automation.
4Office hours
Create specific schedules to confirm when each phone number is accessible to take calls, supporting your call center setup guide.
5Warm Transfer & Smart call routing
Give your team members a chance to communicate quickly before transferring a live call.
6 Analytics for Call Centers
Keep track of all your call center statistics in one location, including wait time, missed call rate, and call volume.
7 Disposition Codes & Call Tags
Tag calls to provide all the context your team needs to make wise decisions and conduct efficient follow-ups.
8Activity Stream
From the Callerdesk dashboard, you can monitor and manage your team's call activity and coach in real-time.
9 Insight Cards
Bringing relevant information from other apps into view will help you understand the context of every incoming call.
Cut waiting times, not patient care
You can start making and receiving calls as soon as you invite your support team on the portal.. With CallerDesk’s cloud-based healthcare call center, you can set up your workflows and integrations in just minutes.
As call volumes and needs change, you can effortlessly adjust agent availability, call distribution, and IVR settings, all while ensuring patient-focused communication remains a priority.
communication
Secure, seamless patient
communication
Regularly monitor key metrics like missed call rates, the number of calls each agent handles, and agent availability to ensure you’re meeting your healthcare goals.
Use our Live Call Feed to track call traffic in real-time. This helps you quickly update IVR settings and manage your team to reach your business and healthcare call center goals.
Ready to build better conversations?
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