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Log in IT OPERATIONS
on ROI
Top Cloud Telephony for IT/Operations Focused
on ROI
and exceed customer expectations
CallerDesk helps you meet and exceed customer expectations
Access more than 100 business tools with just one click
CallerDesk integrates with the tools your business already uses, offering seamless cloud telephony solutions for IT companies. With our open API, you can quickly integrate with any other tool and design unique workflows and automation, making it the best cloud telephony solution for IT businesses.
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operations leaders look for
What qualities that IT and operations leaders look for
Use real-time dashboards to track performance and make data-driven decisions. CallerDesk’s robust API connects with any data source, simplifying reporting for IT and tech businesses.
Effortlessly connect your call data to the tools you already use with CallerDesk’s one-click integration. Our open API and webhooks allow you to manage voice workflows seamlessly, making CallerDesk the top cloud telephony solution for IT companies.
CallerDesk’s easy setup lets your teams get started quickly, saving time and resources. No need for costly equipment, making it a perfect fit for IT companies seeking efficient cloud telephony solutions.
IT OPERATIONS
teams more control
Give your customer-facing
teams more control
- CallerDesk gives non-technical teams the freedom to manage their own tasks easily. With its simple interface, they can quickly create new numbers and users without needing IT support.
- This allows your IT teams to focus on more important projects, making CallerDesk the preferred cloud telephony solution for the IT industry.
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Key features tat are essential for IT industries
1Setup in One Click
Easily activate integrations from the CallerDesk admin dashboard with a single click, allowing you to manage all settings in one place
2Real-Time Alterations
You can adjust your system settings whenever necessary, including the quick addition of new users or phone numbers, ensuring that your IT team remains flexible and efficient.
3APIs and Webhooks
Enhance your phone system by integrating it with existing tools to create workflows that are tailored to meet your IT company's specific needs.
4Live Stream
Get a real-time view of team activity to reallocate resources and improve productivity, making this a valuable feature for IT companies.
5Intelligent Voice Response (IVR)
Implement a smart IVR system that connects callers to the right team from the first interaction, enhancing customer satisfaction in the IT industry.
6Call Routing
Optimise call distribution with specific rules to ensure calls are directed accurately, improving workflow efficiency.
7 Call Observation
Speed up employee training and improve call quality by monitoring live calls. This capability is particularly beneficial in the IT industry for maintaining high service standards.
8Support
CallerDesk’s dedicated support team is available 24/7 via phone, chat, or email across three continents, ensuring your IT business gets the best cloud telephony support possible.
9SMS
Reach customers directly by sending SMS messages through the Callerdesk app, a key feature of our virtual phone systems for advertising.
Stay connected and track call activity from anywhere
No costly hardware or installations are needed with Callerdesk's cloud-based phone system to keep your teams connected while working remotely or even when moving offices.
With filters that let you separate data by user, team, and line activity, advanced analytics give you the power to delve deeply into readily available data.
Real-time call routing for faster issue resolution
We provide the highest-quality interactions with 99.99% uptime, opus codec audio transmission, and dynamic carrier switching thanks to our NTT data center architecture and multiple data centres nationwide.
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