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Business and E-Commerce
The Best Call Center Software for Retail
Business and E-Commerce
and never miss a sale with CallerDesk’s intelligent voice solutions
Enhance customer engagement, streamline orders, and never miss a sale with CallerDesk’s intelligent voice solutions
Effortless order tracking
- Callerdesk’s open APIs seamlessly integrate with multiple third-party platforms, making it the best e-commerce call center software for streamlining operations.
- Contact and order details appear instantly in Callerdesk, eliminating the need to search for records and enhancing your e-commerce call center software experience.
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retail businesses need
The features that e-commerce and retail businesses need
Connect Callerdesk to your preferred e-commerce site for a complete view of customer purchasing behaviour with the best cloud telephony solutions for e-commerce.
Set up and modify IVR and routing rules to ensure callers are directed to the right team on the first attempt, enhancing your e-commerce call center software.
Utilise data to make informed decisions, monitor every conversation on the Callerdesk dashboard, and deliver an outstanding experience with best e-commerce customer service software.
RETAIL E-COMMERCE
Boost sales with instant call assistance
Use IVR and advanced call routing to ensure customers connect with the right agent on the first call, improving shopping experiences by solving problems faster and offering personalised service.
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Top features for e-commerce success
1E-commerce Integrations
Connect CallerDesk to your e-commerce platform for a complete view of customer purchasing behaviour.
2 IVR and Call Routing
Set up and adjust routing rules and IVR to direct callers to the right team on the first attempt.
3Analytics and Insights
Use data-driven insights to make informed decisions and monitor every conversation in the CallerDesk dashboard for exceptional customer experiences.
4Live Team Activity Monitoring
Get a real-time overview of team activity, reallocating resources to boost productivity.
5Call Monitoring and Recording
Enhance training and quality assurance by monitoring live calls and analysing recorded calls for accuracy and improvement.
6Custom Working Hours and Call Routing
Set specific schedules for phone availability and customise call routing to ensure calls are directed to the right team members every time.
7 Call Waiting Management
Allow callers to wait in line until an agent is available, ensuring no call goes unanswered.
8Mini CRM
View more context for each inbound call by integrating relevant information from other apps, optimising cloud telephony for advertising.
9SMS
Reach customers directly by sending SMS messages through the Callerdesk app, a key feature of our virtual phone systems for advertising.
your call activity
Keep track of and improve
your call activity
Monitor essential KPIs such as missed call rate, calls per agent, and agent accessibility to ensure better experiences. Our Activity Feed tracks all call activity in real time, adapting workflow processes to meet demand, ideal for top call center software for e-commerce 2024.
24/7 customer support
Callerdesk connects teams seamlessly, whether they are working from home or the office. With over 20 integrations and customizable Webhooks and Open APIs, it's the best cloud-based call center for e-commerce.
Ready to build better conversations?
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