Cloud Telephony for Software & Tech | Streamline IT & Support Service

SOFTWARE AND TECHNOLOGY

An Excellent Call Centre Solution For Tech Companies

As a software company ourselves, we understand the importance of delivering exceptional customer service. Discover how CallerDesk, a leading Cloud Telephony solution, can help you achieve this.

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Used by 1,000+ business across India

Deliver what your clients expect - the best

Track every call, improve
every interaction

Integrate your CRM and help desk seamlessly to access a 360-degree view of your customers' past interactions and customize each one to suit their unique use case.
Rely on a dependable voice solution that ensures 99.99% uptime and allows for more meaningful conversations with prospects and clients

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Features that tech companies love

Auto Dialer

Quickly create phone lists from your browser or CRM and dial multiple numbers at once, all while viewing contextual information with our top cloud telephony solution for tech industry.

CRM and Customer Support Integrations

Streamline call logging and centralize activities by integrating CallerDesk with your CRM. Ensure a complete picture of candidates and clients with our leading phone systems for software companies.

IVR and Call Routing

Set up and modify IVR and call routing rules to ensure callers reach the appropriate team on the first attempt with our cloud-based phone systems for software companies.

SOFTWARE AND TECHNOLOGY

Increase productivity

Utilize our Auto Dialer to speed up dialling processes and integrate CRM tools to contextualise and empathise with each call. Enhance productivity with the best VoIP solutions for software and technology firms.
Teach your SOFTWARE AND TECHNOLOGY representatives and support staff how to use our call-whispering features to have better conversations and provide superior customer experiences.

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Additional features

1Contact Form

View more context for each inbound call by bringing appropriate information from other apps into perspective.

2Live Coverage

Get a clear picture of team activity, so you can reallocate resources and boost output.

3 Monitoring Software for Calls

Speed up employee training and improve call quality assurance by monitoring live calls.

4Interactive Voice Response (IVR)

Create an intelligent IVR directory that connects callers to the right team immediately.

5Quick Warm Discussion

Allow your teammates to communicate quickly before transferring a live call.

6Record Calls

Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.

7Working Hours

Create specific schedules to confirm when each phone number is accessible to take calls.

8Call Routing/Forwarding

Customise distribution and guidelines to route calls to suitable teammates each time.

9Call Waiting

Allow incoming callers to wait in line until one of your agents is available to speak with them.

Automated sales assistance

Encourage your agents, arrange workflows, make yourself available for business anywhere, and quickly set up integrations.
In response to call volumes and shifting needs, quickly modify business hours, agent availability, call distribution, and IVR settings.

Protect and safeguard your data

Data belonging to our customers is protected by encryption and some of the highest information security standards available.
Your data is protected using TLS 1.2 and AES 256 encryption accredited by the ISO 27001:2022 guidelines.

Ready to build better conversations?

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