Cloud Telephony for Medium & Large Businesses

SOLUCTIONS FOR MEDIUM AND LARGE BUSINESS

Best Call Center Software for Mid-Size Companies

Leverage a robust, secure cloud telephony solution that seamlessly integrates with your existing workflows. Enhance business growth and team collaboration to deliver outstanding customer experiences.

Schedule a Demo

callerdesk automation setting up your call center illustration graphic.svg

Used by 1,000+ business across India

Optimize your enterprise communication
with CallerDesk!

Help teams assist clients, partners, and potential
customers worldwide

Utilise a powerful cloud-based phone system with a user-friendly interface. Get Benefit from the features essential for customer-facing teams while keeping configuration simple for efficient scaling.
Enhance teamwork and productivity to deliver exceptional global customer experiences with our advanced cloud communication solutions.

DISCOVER OUR INTEGRATIONS

Empower your enterprise with CallerDesk’s
voice solutions!

Accessible API and 100+ Integrations

Streamline your operations by integrating with existing workflows, CRMs, help desks, and other productivity applications. Save time and focus on customer interactions with our cloud-based phone systems for business growth.

Deep Analytics

Discover optimization opportunities and boost productivity by tracking trends and understanding team performance. Use your internal KPIs, tags, and CX score parameters to enhance your cloud telephony strategy.

App for Mobile and Desktop

Connect with your team and clients from any location using our mobile and desktop apps. Experience the benefits of cloud-based telephony for sales growth.

SOLUCTIONS FOR MEDIUM AND LARGE BUSINESS

Centralized call analytics

Take advantage of our 100+ integrations with popular CRMs, call centers, and other business tools to streamline processes and focus on your clients. Our flexible cloud telephony solution for medium and large businesses ensures smooth integration.
Automate custom workflows and save valuable time using our open API alongside your existing tools.

DISCOVER OUR INTEGRATIONS

Boost productivity across your organization
with CallerDesk!

1Mini CRM

View more context for each inbound call by bringing appropriate information from other apps into perspective.

2Live Coverage

Get a clear picture of team activity, so you can reallocate resources and boost output.

3 Monitoring Software for Calls

Speed up employee training and improve call quality assurance by monitoring live calls.

4Interactive Voice Response (IVR)

Create an intelligent IVR directory that connects callers to the right team immediately.

5Quick Warm Discussion

Allow your teammates to communicate quickly before transferring a live call.

6Record Calls

Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.

7Working Hours

Create specific schedules to confirm when each phone number is accessible to take calls.

8Call Routing/Forwarding

Customise distribution and guidelines to route calls to suitable teammates each time.

9Call Waiting

Allow incoming callers to wait in line until one of your agents is available to speak with them.

Enhance team productivity to elevate customer experience

Improve call efficiency across teams, whether working remotely or on-site. Track trends, generate reports, and monitor call activity to enhance customer interactions.
Reevaluate missed calls, audit agent availability, and provide targeted coaching to ensure more insightful customer engagements.

Customizable voice solutions along with data security

We keep your data safe in transit with encryption methods of TLS 1.2 and AES 256 and the rest in the data centres of NTT.
Callerdesk complies with Data protection regulations and continuously assesses the level of security used to protect customer data to ensure an effective incident response.

Ready to build better conversations?

CallerDesk runs on the device you are using right now.

Start A Free Trial

Schedule A Demo With An Expert