Cloud Telephony for Startups | Scale Communication with Ease

TRAVEL AND HOSPITALITY

Cloud-Based Call Center Software for the Tourism
and Hospitality Industry

Deliver personalised and secure phone conversations to your customers with CallerDesk, whether they are confirming a hotel reservation, inquiring about lost luggage, paying bills, or booking a new flight.

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Used by 1,000+ business across India

Streamline your hospitality operations
with CallerDesk!

Improve guest satisfaction

To obtain a 360-degree view of your user history and customise each interaction to meet their needs, you can integrate easily with your CRM and help desk.
Count on a voice solution that you can trust, which integrates tightly with the tools you already use and supports omnichannel communications.

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Features that hospitality
and travel businesses need

CRM and customer support integrations

Integrating Callerdesk with your CRM can streamline call logging, centralise activity, and guarantee that you always have a complete picture of your candidates and clients.

IVR and call routing

Routing rules and IVR can be easily set up and modified to ensure callers are directed to the appropriate team on the first attempt.

Analytics

Utilise data to make educated decisions, monitor every conversation in the Callerdesk dashboard, and give customers an outstanding experience.

TRAVEL AND HOSPITALITY

Personalized guest follow-Up

IVR and call distribution are simple to set up and customise, so callers can reach you the first time they dial.
Offer memorable travel experiences by picking up calls more quickly and cutting down on the time it takes to resolve issues, from making and changing reservations to checking payment statuses.

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Additional features

1 Feature Cards

View more context for each inbound call by bringing appropriate information from other apps into perspective.

2Live Coverage

Get a clear picture of team activity, so you can reallocate resources and boost output.

3 Monitoring Software for Calls

Speed up employee training and improve call quality assurance by monitoring live calls.

4Interactive Voice Response (IVR)

Create an intelligent IVR directory that connects callers to the right team immediately.

5Quick Warm Discussion

Allow your teammates to communicate quickly before transferring a live call.

6Record Calls

Analyse call recordings to help with accuracy checks, quality assurance, and training session direction.

7Working Hours

Create specific schedules to confirm when each phone number is accessible to take calls.

8Call Routing/Forwarding

Customise distribution and guidelines to route calls to suitable teammates each time.

9Call Waiting

Allow incoming callers to wait in line until one of your agents is available to speak with them.

Work together with teammates anywhere in the world

Utilise call transfer, call assignment, shared contacts, and shared to-do features to work as a team wherever you are.
Create numbers in more than 100 locations with a single click to assist your visitors and travellers from all over India..

Effortless reservation management

Monitor key performance indicators such as missed call rate, calls per agent, and agent availability to ensure better customer experiences.
Use our Activity Feed to monitor call activity and adjust workflows instantly to meet demand, improving service delivery.

Ready to build better conversations?

CallerDesk runs on the device you are using right now.

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