Running a business means handling a lot of things—customer calls, sales numbers, team performance, and follow-ups. Even though CallerDesk helps you manage your calls easily, many teams still use Google Sheets to track and review their daily work.
So why do it all separately?
With the CallerDesk + Google Sheets Integration, every call—missed, answered, or outgoing—is automatically added to a Google Sheet.
No need to type anything.
No risk of forgetting.
Just a clean, ready-to-use sheet with all your call details.
This means your team can:
- Save time
- Avoid mistakes
- See and share call data anytime
It’s perfect for businesses that want fast and easy reporting—without doing extra work.
What Is CallerDesk + Google Sheets Integration?
CallerDesk is your cloud-based phone system. It helps your business manage incoming and outgoing calls, track agent performance, record conversations, and route calls smartly.
Google Sheets is the tool your team already knows and uses—great for tracking, reporting, and sharing data in real time.
Now imagine this:
Every time your team makes or receives a call, the details are automatically added to your Google Sheet.
That means:
- No more typing call logs into spreadsheets
- No missed follow-ups because data wasn’t saved
- No delays in sharing call reports with your team or clients
Just a live, always-updated spreadsheet—with all your call activity neatly organized and ready to use.
It’s simple, automatic, and helps your team move faster without any extra effort.
What Gets Logged in the Google Sheet?
Every time a call is made or received through CallerDesk, a new row is automatically added to your connected Google Sheet.
Here’s what information gets recorded for each call:
- Caller’s Phone Number
The mobile or landline number of the person who made or received the call. - Call Type
Whether the call was incoming (customer called your team), outgoing (your agent called someone), or missed (nobody picked up). - Call Duration
The total time the call lasted, shown in seconds or minutes. Helps track how long agents are spending on each conversation. - Date and Time of Call
The exact date and time the call took place, useful for daily reports or time-based analysis. - Agent Name or Extension
The name of the agent who handled the call, or their unique extension number. This helps you track performance by person or team. - Campaign Name or Virtual Number
If the call was part of a specific campaign or used a dedicated virtual number, that info is included too—great for marketing and tracking ROI. - Call Notes or Tags (if added)
Any quick notes or labels that the agent added after the call, such as “Interested,” “Callback later,” or “Wrong number.”
Top Benefits of Integrating Google Sheets with CallerDesk
1. Real-Time Data Sync
Every call is added to your Google Sheet immediately after it ends.
You don’t need to refresh or wait—your data is always up to date. This helps teams take faster action, track performance daily, and avoid delays in reporting.
2. Easy Exports for Audits or Reports
Need to share your call data with a manager, client, or compliance team?
With this integration, you can download your entire call log from Google Sheets in just a few clicks. It’s perfect for:
- Weekly performance reports
- Internal team reviews
- Compliance or audit tracking
3. Compatible with Google Data Studio
Want to turn your sheet into beautiful charts or graphs?
This integration works smoothly with Google Data Studio, allowing you to build visual dashboards that update automatically.
You can track:
- Total calls per day
- Agent-wise performance
- Campaign success rates
— all with easy-to-read visuals.
4. 100% No-Code Setup
You don’t need to be a tech expert to use this.
There’s no coding, no development, and no plugins needed. Just connect your Google Sheet from the CallerDesk dashboard, and you’re ready to go—within minutes.
5. Secure Connection to Your Google Account
Security is a top priority.
CallerDesk uses Google’s official APIs to connect to your account. That means:
- Your login details are safe
- Data is transferred securely
- Only you control who can access the sheet
Your business stays protected—while still moving fast.
Real Story: Marketing Agency Saves Hours Every Week
A digital marketing agency used to spend 3 hours every Friday collecting call data for their clients.
The problem?
- Agents manually added logs
- Data was missing or incorrect
- Reports were always late
After using the Google Sheets integration:
- All call data synced automatically
- Reports were always ready
- Dashboards were created in Google Sheets with formulas and filters
Now their reporting takes just 10 minutes.
Features Offered by This Integration
1. Auto-Logging of Call Data
Each call—whether incoming, outgoing, or missed—is automatically recorded with caller number, agent name, timestamp, duration, and call status.
2. Supports Existing or New Google Sheets
You can integrate with any Google Sheet, whether it’s newly created or already in use.
3. Real-Time Data Sync
Call data is pushed to your connected Google Sheet immediately after the call ends.
4. Google Data Studio Compatibility
The integration supports direct connection with Google Data Studio for building live dashboards and custom reports.
5. Secure Google API Integration
All data is transferred securely using Google’s official API, ensuring privacy and safe access without storing your credentials.
6. Custom Field Mapping
Choose which call fields you want to include—such as agent ID, campaign name, call notes, or virtual number.
7. Filterable and Sortable Data Structure
The sheet is structured for easy filtering and sorting based on agent, campaign, region, call type, or date.
8. Export-Ready Format
Data is formatted for quick export to Excel, PDF, or to connect with third-party tools for extended analysis.
9. Call Notes and Tag Support
If agents enter notes or tags during the call, these are captured and included in the Google Sheet entry.
Conclusion
Running a business means staying organized—and that starts with having the right data at the right time.
With the CallerDesk + Google Sheets Integration, you don’t need to waste time typing call details or fixing messy reports. Every call is automatically logged into a Google Sheet that your whole team can access, use, and share.
It’s fast. It’s simple. It just works.
You get:
- Instant updates after every call
- Accurate records with zero manual entry
- Easy access to reports and performance data
- A setup that works with the tools you already use—like Google Sheets and Google Data Studio
Whether you’re tracking sales, reviewing agent performance, or sending weekly reports to your clients—this integration saves time, removes errors, and helps you focus on what matters: growing your business.
Already available inside your CallerDesk dashboard.
Connect your Google Sheet today and start tracking calls the smart way.
