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for start-ups with big ambitions
The call centre software
for start-ups with big ambitions
and CallerDesk can help you give it to them.
The greatest service is what your clients deserve,
and CallerDesk can help you give it to them.
and continued support.
Enjoy the simple installation
and continued support.
To set up a call centre, you don't need a big IT staff or complicated technology. You can get started right away with just a headset, some software, and your computer/phone/tablet connected to the internet.
Receive assistance via chat, email, and phone from a dedicated Customer Success Manager.
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What makes this product great for small enterprises
CallerDesk's quick setup saves time and money, allowing your customer-facing personnel to get up and running faster. There is no need for pricey equipment and devices.
Integrating CallerDesk with your customer relationship management (CRM) or help desk software will help you keep track of all client interactions in one place, save you time, and give you a more complete picture of each individual.
CallerDesk dashboard lets you keep track of every conversation, use data to make smart decisions, and give five-star customer service.
SMART BUSINESS
centre with 100+ enterprise applications
Connect your contact
centre with 100+ enterprise applications
CallerDesk is a scalable call centre solution that can expand with your organisation. It includes all the essential telephony functions, as well as sales and support-oriented tools.
Integrate your phone system with your support desk and CRM applications without difficulty. As your teams grow, add additional users as well as local and foreign phone numbers.
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Features that are essential for small companies
1In-depth contact insight
By bringing related data from pre-updated contact details into view, you may gain more context for each inbound call.
2Live Feeds
Get a real-time view of team activity, so you can reallocate resources and Increase productivity.
3Monitoring of Phone Calls
By monitoring live calls, you may accelerate employee training and improve call quality assurance.
4Virtual Number ( IVR )
Create an intelligent & automated IVR flow that connects callers to the right team on the first attempt.
5Warm Transfer
Allow your teammates to communicate smartly with one another before transferring a live call.
6Call Recording
Review call records to assist in authenticating information, assess quality, and organize training sessions.
7After Office hours time schedule
Create individual time schedules to verify when each phone number will be open to accepting calls.
8Call Routing Strategies
Call Routing help to ensure that calls always go to the right people on your team by setting up specific routing and ringing procedures.
9Call queue
Allow incoming callers to wait in line until one of your agents is available to speak with them.
analytics to provide a better service to your customers.
Use call recordings and
analytics to provide a better service to your customers.
Review call recordings to get the complete story behind your team's performance, and provide call coaching and whispering for new employees.
Use in-depth analytics to make decisions based on facts. View critical data such as missed call rates and response time, and track practically any metric using filters.
your team's
efficiency.
Maximize
your team's
efficiency.
Eliminate manual, repetitive activities with tools like contact pop-ups, call notes, and call grouping. Sync call activity automatically with your support desk or CRM.
Transfer or assign calls with ease and get to resolutions faster. Maintain the flow of conversations by assigning calls to teammates with relevant context.
Ready to build better conversations?
CallerDesk runs on the device you are using right now.
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