Today, every business – big or small – needs to talk to customers quickly and professionally.
But using your personal number for business calls can feel unprofessional.
And getting a separate SIM card or landline is expensive and difficult to manage.
The smart solution? Use a virtual phone number from a trusted virtual number provider in India.
A virtual number provider gives you a business number that works using the internet. You don’t need a new SIM card or landline. You can make and receive calls, record them, use IVR, and even connect it with your CRM software — all from your phone or computer.
But here’s the problem:
There are too many providers out there. So how do you choose the right one?
Don’t worry — this blog will guide you step-by-step.
You’ll learn what to check before buying a virtual number and how to pick the best virtual number provider in India for your business.
What is a Virtual Phone Number?
A virtual phone number is a phone number that works through the internet. It doesn’t need a SIM card, landline, or extra hardware. You can make and receive calls from your mobile, laptop, or desktop — from anywhere in the world.
It’s designed for businesses that want to sound professional without spending too much on traditional phone systems.
Here’s what you can do with a virtual number:
- Make and receive customer calls from any device
- Automatically forward calls to different teams or departments
- Record calls for quality and training purposes
- Use IVR menus to guide callers
- Connect the number to CRM tools like Zoho or HubSpot
It may look like a regular number, but it gives your business better control, smarter features, and easy access — all through the cloud.
Why It’s Important to Choose the Right Virtual Number Provider in India
Getting a virtual number is a smart move for any business. It helps you manage calls better, sound professional, and stay connected with customers from anywhere.
But here’s the catch — not all providers are the same.
If you choose the wrong virtual number provider, you might face problems like:
- Poor call quality that makes your business sound unprofessional
- Hidden charges that increase your monthly costs
- Slow customer support when you need urgent help
And all of this can directly affect how your customers see your brand.
That’s why finding the right virtual number provider isn’t just a nice-to-have — it’s a must if you want reliable communication and long-term growth.
To help you make the right choice, here are six important things you should check before you buy.
1. Call Quality Should Be High
If your business calls are unclear or keep dropping, it can affect customer trust. A good virtual number provider should offer clear, high-quality voice calls without delays or distortions.
What to check:
- Does the provider use advanced VoIP technology for better call quality?
- Are there any complaints about call drops or delays in customer reviews?
- Can you test the call quality before buying with a free trial?
If a provider doesn’t promise good call clarity, it’s not worth your money.
2. Compare Pricing and Hidden Fees
Many providers offer low-cost plans, but you must check for hidden fees. Some companies charge for call forwarding, call recording, or even setup fees.
Before you buy, check:
- Is there a setup fee?
- Are calls charged per minute or unlimited?
- What are the monthly charges?
- Are there extra fees for call recording, IVR, or integrations?
A good virtual number provider offers transparent pricing without hidden costs.
3. Easy Integration With Business Tools
If your business uses tools like CRM, WhatsApp Business, or helpdesk software, your virtual phone number should connect with them easily.
Ask your provider:
- Does it integrate with CRM software like Zoho or HubSpot?
- Can it work with WhatsApp Business for direct customer communication?
- Does it allow API integration for custom business needs?
A provider that offers seamless integrations will save you time and effort in managing calls.
4. Strong Security and Privacy
Business calls contain sensitive information. If your provider doesn’t offer strong security, your data could be at risk.
Security features to check:
- End-to-end encryption – Protects calls from hackers.
- Two-factor authentication – Prevents unauthorized access.
- Call monitoring and logs – Helps prevent fraud or misuse.
A secure virtual number provider keeps your business safe from data leaks.
5. Reliable Customer Support
What if your virtual number stops working? If your provider doesn’t have good customer support, you could lose important business calls.
Before choosing a provider:
- Check if they offer 24/7 customer support.
- Read reviews to see if their support team is responsive.
- Call their helpline to test their response time.
If a provider doesn’t offer quick support, it’s better to look for another option.
6. Local and Toll-Free Number Options
Some businesses need a local Indian number, while others prefer a toll-free number. A good virtual number provider should offer both.
- Local virtual numbers – Best for businesses targeting specific cities like Mumbai, Delhi, or Bangalore.
- Toll-free numbers (1800-xxxx) – Best for customer support, where callers don’t have to pay.
Choosing the right type of number depends on your business needs.
Top 7 Virtual Number Providers to Choose in India
1. CallerDesk
CallerDesk is built for Indian startups, D2C brands, and service businesses. It offers instant setup, no hardware, and full control over calls and teams.
Top Features:
- Local & toll-free virtual numbers
- Smart IVR with call routing
- CRM integration (Zoho, LeadSquared, HubSpot)
- Role-based user access
- Voice Broadcast, Click-to-Call, Follow-up Scheduler
- Real-time analytics and call history
CallerDesk stands out with 24/7 WhatsApp support, ISO 27001-certified security, zero setup cost, and same-day onboarding. Trusted by over 1,000 Indian businesses, it’s a fast, secure, and reliable solution for growing teams.
Ideal for startups, real estate, healthcare, education, and small to mid-sized businesses.
2. Exotel
Exotel is used by large businesses to handle thousands of calls daily with strong infrastructure and automation.
Top Features:
- Virtual numbers (local & toll-free)
- Multi-level IVR, call flow builder
- Number masking & SMS/WhatsApp integration
Ideal for e-commerce, logistics, and enterprise-level customer support.
3. Knowlarity (by Gupshup)
Knowlarity offers AI-powered call handling with voice bots, analytics, and messaging integration.
Top Features:
- Voice bots, IVR, and number masking
- AI call insights & reports
- Built-in Gupshup messaging tools
Great for support-heavy teams, automation-first businesses, and tech-driven companies.
4. MyOperator
MyOperator helps track calls from ads and campaigns with advanced call reports and tagging.
Top Features:
- Call tracking, tagging, and recording
- WhatsApp Business & Google Ads integration
- Multi-user access and performance reports
Perfect for agencies, franchises, educational institutes, and marketing teams.
5. Servetel (Now Acefone)
Servetel, now Acefone, is known for its easy setup, CRM integration, and secure infrastructure.
Top Features:
- Drag-and-drop IVR builder
- VoIP & SIP support
- Cloud-based virtual numbers
Ideal for remote teams, small businesses, healthcare, and education.
6. TeleCMI
TeleCMI is developer-friendly with powerful APIs for full customization and app integration.
Top Features:
- Cloud IVR, call queues, live logs
- CRM/webhook integration
- API access & mobile dashboard
Perfect for SaaS startups, tech firms, and developer-led teams.
7. Ozonetel
Ozonetel is a full-featured contact center solution with tools for both inbound and outbound calls.
Top Features:
- Local & toll-free numbers
- Agent dashboards with call metrics
- Built-in dialers and team tools
Best for large call centers, sales teams, and enterprise support operations.
Conclusion
Choosing the right virtual number provider is very important for better customer communication, improving team performance, and making your business look more professional. From clear call quality and IVR to CRM integration and call tracking, the right platform can help your business grow faster.
Some providers are great for specific needs. Exotel is good for large companies with high call volumes. Knowlarity is best for businesses that want automation. MyOperator is helpful for tracking calls from marketing campaigns. Servetel (Acefone) works well for small and remote teams. TeleCMI is perfect for tech teams and developers. Ozonetel is designed for businesses that have large calling teams or call centers.
But if you want something simple, powerful, and made for Indian startups and small businesses, CallerDesk is the best choice. It gives you 24/7 WhatsApp support, ISO 27001-certified data security, no setup charges, and same-day onboarding. You also get useful features like smart IVR, call recording, CRM integration, voice broadcast, and real-time analytics.
Take time to compare your options. But if you want a trusted, easy-to-use virtual number provider that fits the needs of Indian businesses, CallerDesk gives you everything in one place.
